Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 18.0.2): 19.0.4
Operating system and version (eg, Ubuntu 20.04): FreeBSD 11.4 jail under TrueNAS Core 12.0-RELEASE
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4
PHP version (eg, 7.1): 7.3.12
The issue you are facing:
Internal Server Error. Login page shows ok, but the error appears after logging in
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- Go to my nextcloud webpage
- Enter login credentials
- Click login
The output of your Nextcloud log in Admin > Logging:
I cannot login to the Nextcloud interface.
In httpd-error.log, after starting Apache (starts ok), I have this.
`[Thu Nov 19 11:02:42.365519 2020] [mpm_prefork:notice] [pid 4019] AH00169: caught SIGTERM, shutting down
[Thu Nov 19 11:02:54.467786 2020] [mpm_prefork:notice] [pid 24464] AH00163: Apache/2.4.37 (FreeBSD) OpenSSL/1.0.2u-freebsd configured -- resuming normal operations
[Thu Nov 19 11:02:54.468043 2020] [core:notice] [pid 24464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Thu Nov 19 11:07:43.189477 2020] [mpm_prefork:notice] [pid 24464] AH00169: caught SIGTERM, shutting down
[Thu Nov 19 11:10:47.074122 2020] [mpm_prefork:notice] [pid 3380] AH00163: Apache/2.4.37 (FreeBSD) OpenSSL/1.0.2u-freebsd configured -- resuming normal operations
[Thu Nov 19 11:10:47.092292 2020] [core:notice] [pid 3380] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Thu Nov 19 12:01:06.731138 2020] [mpm_prefork:notice] [pid 3380] AH00169: caught SIGTERM, shutting down
[Thu Nov 19 12:01:18.484718 2020] [mpm_prefork:notice] [pid 12001] AH00163: Apache/2.4.37 (FreeBSD) OpenSSL/1.0.2u-freebsd configured -- resuming normal operations
[Thu Nov 19 12:01:18.485036 2020] [core:notice] [pid 12001] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
`
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/usr/local/www/nextcloud/apps',
'url' => '/apps',
'writable' => true,
),
1 =>
array (
'path' => '/usr/local/www/nextcloud/apps-pkg',
'url' => '/apps-pkg',
'writable' => false,
),
),
'logfile' => '/var/log/nextcloud/nextcloud.log',
'memcache.local' => '\\OC\\Memcache\\APCu',
'instanceid' => 'DELETED by MOD',
'passwordsalt' => 'DELETED by MOD',
'secret' => 'DELETED by MOD [JK]',
'trusted_domains' =>
array (
0 => '192.168.1.84',
1 => 'sub.domain.tld',
),
'trusted_proxies' =>
array (
0 => '192.168.1.84',
),
'datadirectory' => '/mnt/data',
'dbtype' => 'mysql',
'version' => '19.0.4.2',
'overwrite.cli.url' => 'http://192.168.1.84',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/tmp/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '********',
'dbpassword' => '********',
'installed' => true,
'redis' =>
array (
'host' => '/tmp/redis.sock',
'port' => 0,
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'user',
'mail_domain' => 'domain.com',
'mail_smtphost' => 'smtp.domain.com',
'mail_smtpport' => '587',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'stable',
'mail_smtpauth' => 1,
'mail_smtpname' => 'user@domain.com',
'mail_smtppassword' => '********',
);
The output of your Apache/nginx/system log in /var/log/____:
My /var/log/apache directory is empty.