Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 25.0.2.3
Operating system and version (eg, Ubuntu 20.04): 22.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.52
PHP version (eg, 7.4): 8.1
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Upgrade Nextcloud
The output of your Nextcloud log in Admin > Logging:
too long for post see pastebin
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '----------------------------',
'objectstore' =>
array (
'class' => '\\OC\\Files\\ObjectStore\\S3',
'arguments' =>
array (
'bucket' => '------------------------------',
'key' => '----------------------------------',
'secret' => '---------------------------------------',
'use_ssl' => true,
'hostname' => '--------------------------------',
),
),
'passwordsalt' => '----------------------------------',
'secret' => '------------------------------------',
'trusted_domains' =>
array (
0 => 'nextcloud.domainnamehere',
),
'datadirectory' => '/var/www/nextcloud.domainhere/data',
'dbtype' => 'mysql',
'version' => '25.0.10.1',
'overwrite.cli.url' => 'https://nextcloud.domainnamehere',
'dbname' => 'dbname',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'dbuser',
'dbpassword' => '--------------------------',
'installed' => true,
'default_phone_region' => 'US',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'maintenance' => false,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'it',
'mail_domain' => '--------------',
'mail_smtphost' => '---------------',
'mail_smtpport' => '465',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtpname' => '--------',
'mail_smtppassword' => '-----------',
'app_install_overwrite' =>
array (
0 => 'files_mindmap',
1 => 'printer',
2 => 'drawio',
3 => 'impersonate',
),
'updater.secret' => '$2y$10$q.cQpENgtHwUT3FyQRRHx.QEqFIGR4266zh8n7nHh480im4p4Kzcm',
'theme' => '',
'loglevel' => 3,
);
The output of your Apache/nginx/system log in /var/log/____:
Too long for post see pastebin
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Too long for post see pastebin:
https://pastebin.com/fWP5YbR5
This started today when I was trying to get CRON jobs to work. I installed reddis to get that working. Then I thought I would try to update th later version of NC. During that process I discovered that my disk space was filled up. I had to delete some data to allow me to do that. Mostly I deleted older versions of NC in the /var/www/nextcloud/data/update directories.
Since the update was not able to finish, it changed the status in version.php to the new update, but it wasn’t really that version as the update couldn’t extract.
I’ve been running into problems trying to complete the update. I was trying to get it to update to the latest 25.X version when it stopped. Now its telling me that I’m on version 26 and its trying to update to 27. None of that is true and I know I don’t want to skip major update versions.
Now when I go the site, it just says :
‘’’
Nextcloud will be updated to version 25.04.1
Start Update (button)
‘’’
When I click that button it goes through the update process, says its done and then goes back to the same page again.
I can’t get anywhere
Please help
Jason