Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 29.0.5.1
Operating system and version (eg, Ubuntu 24.04): RHEL 8.10
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.37
PHP version (eg, 8.3): PHP 8.0.30
The issue you are facing:
Attempting an upgrade from 29.05 to 29.06 seems to be stuck after step 9. Currently displaying “Update in process”.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
N/A
The output of your Nextcloud log in Admin > Logging:
Unable to access Admin web console
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc4986ymiejz',
'passwordsalt' => 'OMITTED',
'secret' => 'OMITTED',
'trusted_domains' =>
array (
0 => 'tyrell.offworld.lan',
1 => 'OMITTED',
2 => 'tyrell',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '29.0.5.1',
'overwrite.cli.url' => 'http://tyrell.offworld.lan/nextcloud',
'dbname' => 'OMITTED',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'OMITTED',
'dbpassword' => 'OMITTED',
'bulkupload.enabled' => false,
'installed' => true,
'allow_local_remote_servers' => true,
'onlyoffice' =>
array (
'verify_peer_off' => true,
),
'maintenance' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'theme' => '',
'loglevel' => 2,
'updater.secret' => 'OMITTED',
);
The output of your Apache/nginx/system log in /var/log/____:
No relevant log here that points to the issue
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
updater.log
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] request to updater
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] currentStep()
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] show HTML page
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] current version: 29.0.5 build time: 2024-08-20T17:59:52+00:00 5b8bbd375fefce3e9fb9564abcc395706bd1a622
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] getUpdateServerResponse()
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] updaterServer: https://updates.nextcloud.com/updater_server/
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] releaseChannel: stable
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] internal version: 29.0.5.1
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] updateURL: https://updates.nextcloud.com/updater_server/?version=29x0x5x1xxxstablexx2024-08-20T17%3A59%3A52%2B00%3A00+5b8bbd375fefce3e9fb9564abcc395706bd1a622x8x0x30
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] getUpdateServerResponse response: Array
(
[version] => 29.0.6.1
[versionstring] => Nextcloud 29.0.6
[url] => https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip
[web] => https://docs.nextcloud.com/server/29/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=29.0.6
[autoupdater] => 1
[eol] => 0
[signature] => dpGb7KrKfgVFQGkLT53R6eeJZzmP24W45MknMQtZxJspSrr9eFwO2b6DrNnFbp+O
ZlxxEJ7Gx43IZN0KGCiAJQLig3BMPBnJH/kIM4gmju37sH4H6P4Dkbip+LFmmXuZ
UXddf/vUlvD5uP7XWKyiZM1rDw+Zahk3P6iVAiaYsAHkgE+eqhjBRwGdJX5YoKm9
613zgb5qy/HUljWt2LhenTnlNY/2hKiVOm8WxlxbDA7h6vKt1DVJEtqUgsuAda12
dpGvrlPFMYGAout8Rj9g4McnNioxV9G8Xj7NIT8eM2t3I/h2yLL9qVnsIcaMO4Z9
dVPC49uU0x69dX1jP042xg==
)
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] checkForUpdate() Array
(
[version] => 29.0.6.1
[versionstring] => Nextcloud 29.0.6
[url] => https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip
[web] => https://docs.nextcloud.com/server/29/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=29.0.6
[autoupdater] => 1
[eol] => 0
[signature] => dpGb7KrKfgVFQGkLT53R6eeJZzmP24W45MknMQtZxJspSrr9eFwO2b6DrNnFbp+O
ZlxxEJ7Gx43IZN0KGCiAJQLig3BMPBnJH/kIM4gmju37sH4H6P4Dkbip+LFmmXuZ
UXddf/vUlvD5uP7XWKyiZM1rDw+Zahk3P6iVAiaYsAHkgE+eqhjBRwGdJX5YoKm9
613zgb5qy/HUljWt2LhenTnlNY/2hKiVOm8WxlxbDA7h6vKt1DVJEtqUgsuAda12
dpGvrlPFMYGAout8Rj9g4McnNioxV9G8Xj7NIT8eM2t3I/h2yLL9qVnsIcaMO4Z9
dVPC49uU0x69dX1jP042xg==
)
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] getChangelogURL()
2024-09-10T09:35:24+0000 kiF3HJx9ij [info] end of checkForUpdate() Update to Nextcloud 29.0.6 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#29-0-6" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] request to updater
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] currentStep()
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] POST request for step "1"
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] startStep("1")
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] checkForExpectedFilesAndFolders()
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] end of checkForExpectedFilesAndFolders()
2024-09-10T09:35:26+0000 QGYDmsPq4B [info] endStep("1")
2024-09-10T09:35:26+0000 rAUVZUeoJ8 [info] request to updater
2024-09-10T09:35:26+0000 rAUVZUeoJ8 [info] currentStep()
2024-09-10T09:35:26+0000 rAUVZUeoJ8 [info] Step 1 is in state "end".
2024-09-10T09:35:26+0000 rAUVZUeoJ8 [info] POST request for step "2"
2024-09-10T09:35:27+0000 rAUVZUeoJ8 [info] startStep("2")
2024-09-10T09:35:27+0000 rAUVZUeoJ8 [info] checkWritePermissions()
2024-09-10T09:35:27+0000 rAUVZUeoJ8 [info] end of checkWritePermissions()
2024-09-10T09:35:27+0000 rAUVZUeoJ8 [info] endStep("2")
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] request to updater
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] currentStep()
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] Step 2 is in state "end".
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] POST request for step "3"
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] startStep("3")
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] createBackup()
2024-09-10T09:35:27+0000 8CUeGwMKRJ [info] backup folder location: /var/www/html/nextcloud/data/updater-oc4986ymiejz/backups/nextcloud-29.0.5.1-1725960927/
2024-09-10T09:36:44+0000 hqgrTjzyQl [info] request to updater
2024-09-10T09:36:44+0000 hqgrTjzyQl [info] currentStep()
2024-09-10T09:36:44+0000 hqgrTjzyQl [info] Step 3 is in state "start".
2024-09-10T09:37:09+0000 bSf5MhiaeW [info] request to updater
2024-09-10T09:37:09+0000 bSf5MhiaeW [info] currentStep()
2024-09-10T09:37:09+0000 bSf5MhiaeW [info] Step 3 is in state "start".
2024-09-10T09:37:34+0000 3fCPx7z1Za [info] request to updater
2024-09-10T09:37:34+0000 3fCPx7z1Za [info] currentStep()
2024-09-10T09:37:34+0000 3fCPx7z1Za [info] Step 3 is in state "start".
2024-09-10T09:37:55+0000 8CUeGwMKRJ [info] end of createBackup()
2024-09-10T09:37:55+0000 8CUeGwMKRJ [info] endStep("3")
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] request to updater
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] currentStep()
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] Step 3 is in state "end".
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] show HTML page
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] current version: 29.0.5 build time: 2024-08-20T17:59:52+00:00 5b8bbd375fefce3e9fb9564abcc395706bd1a622
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] getUpdateServerResponse()
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] updaterServer: https://updates.nextcloud.com/updater_server/
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] releaseChannel: stable
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] internal version: 29.0.5.1
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] updateURL: https://updates.nextcloud.com/updater_server/?version=29x0x5x1xxxstablexx2024-08-20T17%3A59%3A52%2B00%3A00+5b8bbd375fefce3e9fb9564abcc395706bd1a622x8x0x30
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] getUpdateServerResponse response: Array
(
[version] => 29.0.6.1
[versionstring] => Nextcloud 29.0.6
[url] => https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip
[web] => https://docs.nextcloud.com/server/29/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=29.0.6
[autoupdater] => 1
[eol] => 0
[signature] => dpGb7KrKfgVFQGkLT53R6eeJZzmP24W45MknMQtZxJspSrr9eFwO2b6DrNnFbp+O
ZlxxEJ7Gx43IZN0KGCiAJQLig3BMPBnJH/kIM4gmju37sH4H6P4Dkbip+LFmmXuZ
UXddf/vUlvD5uP7XWKyiZM1rDw+Zahk3P6iVAiaYsAHkgE+eqhjBRwGdJX5YoKm9
613zgb5qy/HUljWt2LhenTnlNY/2hKiVOm8WxlxbDA7h6vKt1DVJEtqUgsuAda12
dpGvrlPFMYGAout8Rj9g4McnNioxV9G8Xj7NIT8eM2t3I/h2yLL9qVnsIcaMO4Z9
dVPC49uU0x69dX1jP042xg==
)
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] checkForUpdate() Array
(
[version] => 29.0.6.1
[versionstring] => Nextcloud 29.0.6
[url] => https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip
[web] => https://docs.nextcloud.com/server/29/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=29.0.6
[autoupdater] => 1
[eol] => 0
[signature] => dpGb7KrKfgVFQGkLT53R6eeJZzmP24W45MknMQtZxJspSrr9eFwO2b6DrNnFbp+O
ZlxxEJ7Gx43IZN0KGCiAJQLig3BMPBnJH/kIM4gmju37sH4H6P4Dkbip+LFmmXuZ
UXddf/vUlvD5uP7XWKyiZM1rDw+Zahk3P6iVAiaYsAHkgE+eqhjBRwGdJX5YoKm9
613zgb5qy/HUljWt2LhenTnlNY/2hKiVOm8WxlxbDA7h6vKt1DVJEtqUgsuAda12
dpGvrlPFMYGAout8Rj9g4McnNioxV9G8Xj7NIT8eM2t3I/h2yLL9qVnsIcaMO4Z9
dVPC49uU0x69dX1jP042xg==
)
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] getChangelogURL()
2024-09-10T09:38:28+0000 5iYwoxyOhE [info] end of checkForUpdate() Update to Nextcloud 29.0.6 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#29-0-6" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2024-09-10T09:38:30+0000 niwULO56mS [info] request to updater
2024-09-10T09:38:30+0000 niwULO56mS [info] currentStep()
2024-09-10T09:38:30+0000 niwULO56mS [info] Step 3 is in state "end".
2024-09-10T09:38:30+0000 niwULO56mS [info] POST request for step "4"
2024-09-10T09:38:30+0000 niwULO56mS [info] startStep("4")
2024-09-10T09:38:30+0000 niwULO56mS [info] downloadUpdate()
2024-09-10T09:38:30+0000 niwULO56mS [info] getUpdateServerResponse()
2024-09-10T09:38:30+0000 niwULO56mS [info] updaterServer: https://updates.nextcloud.com/updater_server/
2024-09-10T09:38:30+0000 niwULO56mS [info] releaseChannel: stable
2024-09-10T09:38:30+0000 niwULO56mS [info] internal version: 29.0.5.1
2024-09-10T09:38:30+0000 niwULO56mS [info] updateURL: https://updates.nextcloud.com/updater_server/?version=29x0x5x1xxxstablexx2024-08-20T17%3A59%3A52%2B00%3A00+5b8bbd375fefce3e9fb9564abcc395706bd1a622x8x0x30
2024-09-10T09:38:31+0000 niwULO56mS [info] getUpdateServerResponse response: Array
(
[version] => 29.0.6.1
[versionstring] => Nextcloud 29.0.6
[url] => https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip
[web] => https://docs.nextcloud.com/server/29/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=29.0.6
[autoupdater] => 1
[eol] => 0
[signature] => dpGb7KrKfgVFQGkLT53R6eeJZzmP24W45MknMQtZxJspSrr9eFwO2b6DrNnFbp+O
ZlxxEJ7Gx43IZN0KGCiAJQLig3BMPBnJH/kIM4gmju37sH4H6P4Dkbip+LFmmXuZ
UXddf/vUlvD5uP7XWKyiZM1rDw+Zahk3P6iVAiaYsAHkgE+eqhjBRwGdJX5YoKm9
613zgb5qy/HUljWt2LhenTnlNY/2hKiVOm8WxlxbDA7h6vKt1DVJEtqUgsuAda12
dpGvrlPFMYGAout8Rj9g4McnNioxV9G8Xj7NIT8eM2t3I/h2yLL9qVnsIcaMO4Z9
dVPC49uU0x69dX1jP042xg==
)
2024-09-10T09:38:31+0000 niwULO56mS [info] storage location exists
2024-09-10T09:38:44+0000 niwULO56mS [info] end of downloadUpdate()
2024-09-10T09:38:44+0000 niwULO56mS [info] endStep("4")
2024-09-10T09:38:44+0000 nhLKluP4db [info] request to updater
2024-09-10T09:38:44+0000 nhLKluP4db [info] currentStep()
2024-09-10T09:38:44+0000 nhLKluP4db [info] Step 4 is in state "end".
2024-09-10T09:38:44+0000 nhLKluP4db [info] POST request for step "5"
2024-09-10T09:38:44+0000 nhLKluP4db [info] startStep("5")
2024-09-10T09:38:44+0000 nhLKluP4db [info] verifyIntegrity()
2024-09-10T09:38:44+0000 nhLKluP4db [info] getUpdateServerResponse()
2024-09-10T09:38:44+0000 nhLKluP4db [info] updaterServer: https://updates.nextcloud.com/updater_server/
2024-09-10T09:38:44+0000 nhLKluP4db [info] releaseChannel: stable
2024-09-10T09:38:44+0000 nhLKluP4db [info] internal version: 29.0.5.1
2024-09-10T09:38:44+0000 nhLKluP4db [info] updateURL: https://updates.nextcloud.com/updater_server/?version=29x0x5x1xxxstablexx2024-08-20T17%3A59%3A52%2B00%3A00+5b8bbd375fefce3e9fb9564abcc395706bd1a622x8x0x30
2024-09-10T09:38:45+0000 nhLKluP4db [info] getUpdateServerResponse response: Array
(
[version] => 29.0.6.1
[versionstring] => Nextcloud 29.0.6
[url] => https://download.nextcloud.com/server/releases/nextcloud-29.0.6.zip
[web] => https://docs.nextcloud.com/server/29/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=29.0.6
[autoupdater] => 1
[eol] => 0
[signature] => dpGb7KrKfgVFQGkLT53R6eeJZzmP24W45MknMQtZxJspSrr9eFwO2b6DrNnFbp+O
ZlxxEJ7Gx43IZN0KGCiAJQLig3BMPBnJH/kIM4gmju37sH4H6P4Dkbip+LFmmXuZ
UXddf/vUlvD5uP7XWKyiZM1rDw+Zahk3P6iVAiaYsAHkgE+eqhjBRwGdJX5YoKm9
613zgb5qy/HUljWt2LhenTnlNY/2hKiVOm8WxlxbDA7h6vKt1DVJEtqUgsuAda12
dpGvrlPFMYGAout8Rj9g4McnNioxV9G8Xj7NIT8eM2t3I/h2yLL9qVnsIcaMO4Z9
dVPC49uU0x69dX1jP042xg==
)
2024-09-10T09:38:45+0000 nhLKluP4db [info] storage location: /var/www/html/nextcloud/data/updater-oc4986ymiejz/downloads/
2024-09-10T09:38:46+0000 nhLKluP4db [info] end of verifyIntegrity()
2024-09-10T09:38:46+0000 nhLKluP4db [info] endStep("5")
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] request to updater
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] currentStep()
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] Step 5 is in state "end".
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] POST request for step "6"
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] startStep("6")
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] extractDownload()
2024-09-10T09:38:46+0000 YilDZ3aWBk [info] storage location: /var/www/html/nextcloud/data/updater-oc4986ymiejz/downloads/
2024-09-10T09:39:37+0000 YilDZ3aWBk [info] end of extractDownload()
2024-09-10T09:39:37+0000 YilDZ3aWBk [info] endStep("6")
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] request to updater
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] currentStep()
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] Step 6 is in state "end".
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] POST request for step "7"
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] startStep("7")
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] setMaintenanceMode("true")
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] configFileName /var/www/html/nextcloud/updater/../config/config.php
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] end of setMaintenanceMode()
2024-09-10T09:39:37+0000 lKjWuzP6Em [info] endStep("7")
2024-09-10T09:39:37+0000 zBg3qbBIyA [info] request to updater
2024-09-10T09:39:37+0000 zBg3qbBIyA [info] currentStep()
2024-09-10T09:39:37+0000 zBg3qbBIyA [info] Step 7 is in state "end".
2024-09-10T09:39:37+0000 zBg3qbBIyA [info] POST request for step "8"
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] startStep("8")
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replaceEntryPoints()
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replace index.php
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replace status.php
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replace remote.php
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replace public.php
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replace ocs/v1.php
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] replace ocs/v2.php
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] end of replaceEntryPoints()
2024-09-10T09:39:38+0000 zBg3qbBIyA [info] endStep("8")
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] request to updater
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] currentStep()
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] Step 8 is in state "end".
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] POST request for step "9"
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] startStep("9")
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] deleteOldFiles()
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] config sample exists
2024-09-10T09:39:38+0000 8RMYaBxJ4h [info] themes README exists
2024-09-10T09:40:38+0000 8RMYaBxJ4h [info] end of deleteOldFiles()
2024-09-10T09:40:38+0000 8RMYaBxJ4h [info] endStep("9")