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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 29.0.8
Operating system and version (eg, Ubuntu 24.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): nginx 1.24.0
PHP version (eg, 8.3): 8.2
The issue you are facing:
Not showing timestamps in transcipt while transcribing a file through Nextcloud Assistant.
Is this the first time you’ve seen this error? (Y/N):N
Skipping remaining data requests for now.
Steps to replicate it:
- Select Nextcloud Assistant
- Choose Transcribe
- Select an audio file.
- Add to AI Queue.
- Results are raw text. No timestamps. No EOLs.
If the balance of the rest of the information below is necessary, let me know.
Thanks!
The output of your Nextcloud log in Admin > Logging:
NO errors shown in logging.
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE