When using sftp I am getting the following error:
“Can’t get app storage, app files_external, user not logged in”
I am using NC 27.02 and I guess the issue is not new. Any ideas how to get this problem solved?
When using sftp I am getting the following error:
“Can’t get app storage, app files_external, user not logged in”
I am using NC 27.02 and I guess the issue is not new. Any ideas how to get this problem solved?
What are you doing, specifically, when you see this error message?
Is this from the Web UI or from a mobile/desktop client?
And what is your authentication mode for the External Storage mount?
I believe that particular error should only come up if either your user isn’t in the allowed groups for the files_external
app (if it’s been restricted) or if you’re not fully authenticated into NC.
The message “Can’t get app storage, app files_external, user not logged in” is reported every 5 Minutes (cron job) in the protocoll file (see picture).
I mounted a folder from my NAS via SFTP with the login and password of my NAS.
I have been seeing behavior too. All my external storage is SFTP. I have been unable to track down which “user” it is complaining about.
Here is a an excerpt from the log.
{“reqId”:“7hC7plYXeSDU50aDf3ix”,“level”:3,“time”:“2023-10-23T12:30:53-05:00”,“remoteAddr”:“”,“user”:“–”,“app”:“core”,“method”:“”,“url”:“–”,“message”:“Can’t get app storage, app files_external, user not logged in”,“userAgent”:“–”,“version”:“27.1.2.1”,“data”:{“app”:“core”}}
I also have the same problem and I have no idea how to fix it. I can regularly access my SFTP external storage, but I still get my log clogged with this error message twice every 15-20 minutes.
{"reqId":"uKvGcvdPdH0LPYLQb9Gi","level":3,"time":"2023-11-09T16:25:03+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Can't get app storage, app files_external, user not logged in","userAgent":"--","version":"27.1.3.2","data":{"app":"core"},"id":"654d07dfbc521"}
Any idea what to do to debug it?