Still issue: Can't get app storage, app files_external, user not logged in

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1

When using sftp I am getting the following error:
“Can’t get app storage, app files_external, user not logged in”

I am using NC 27.02 and I guess the issue is not new. Any ideas how to get this problem solved?

1 Like
2

What are you doing, specifically, when you see this error message?

Is this from the Web UI or from a mobile/desktop client?

And what is your authentication mode for the External Storage mount?

I believe that particular error should only come up if either your user isn’t in the allowed groups for the files_external app (if it’s been restricted) or if you’re not fully authenticated into NC.

3

Nextcloud Bug
Nextcloud Bug1366×768 163 KB

The message “Can’t get app storage, app files_external, user not logged in” is reported every 5 Minutes (cron job) in the protocoll file (see picture).

I mounted a folder from my NAS via SFTP with the login and password of my NAS.

4

I have been seeing behavior too. All my external storage is SFTP. I have been unable to track down which “user” it is complaining about.

Here is a an excerpt from the log.

{“reqId”:“7hC7plYXeSDU50aDf3ix”,“level”:3,“time”:“2023-10-23T12:30:53-05:00”,“remoteAddr”:“”,“user”:“–”,“app”:“core”,“method”:“”,“url”:“–”,“message”:“Can’t get app storage, app files_external, user not logged in”,“userAgent”:“–”,“version”:“27.1.2.1”,“data”:{“app”:“core”}}

5

I also have the same problem and I have no idea how to fix it. I can regularly access my SFTP external storage, but I still get my log clogged with this error message twice every 15-20 minutes.

{"reqId":"uKvGcvdPdH0LPYLQb9Gi","level":3,"time":"2023-11-09T16:25:03+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Can't get app storage, app files_external, user not logged in","userAgent":"--","version":"27.1.3.2","data":{"app":"core"},"id":"654d07dfbc521"}

Any idea what to do to debug it?