Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.8
- Operating system and version (e.g., Ubuntu 24.04):
Debian GNU/Linux 13 (trixie)
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx v2.12.6
- PHP version (e.g, 8.3):
8.3.24
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
just recently
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I got error SSL_ERROR_RX_RECORD_TOO_LONG when i open in browser
Steps to replicate it (hint: details matter!):
- open in browser
- get error
Log entries
Nextcloud
https://pastebin.com/Sb22f1Cj
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
config.php
`<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'upgrade.disable-web' => true,
'instanceid' => 'ocbkp7gcputa',
'passwordsalt' => 'passwordsalt',
'secret' => 'secert',
'trusted_domains' =>
array (
0 => 'domain.duckdns.org',
1 => 'ip:8020',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '31.0.8.1',
'overwrite.cli.url' => 'https://domain.duckdns.org',
'overwriteprotocol' => 'https',
'dbname' => 'nextcloud',
'dbhost' => 'db',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'password',
'installed' => true,
'memories.exiftool' => '/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-glibc',
'memories.vod.path' => '/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64',
);`
(`ip` is the ip of the server)