"spryCloud has stopped working" on Windows 7

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Nextcloud version (client):
Operating system and version Windows 7 SP 1:
Apache or nginx version N/A:
PHP version N/A:

The issue you are facing:
Every time spryCloud client tries to start up, I get the message “spryCloud has stopped working”. This has been occurring since about 9 Sep 2018 on the current version of the client shown as well as an earlier one. I searched the entire hard drive for files/directories with names that contain the case-insensitive regex ‘.sprycloud.’ or ‘.nextcloud.’. Other than the files listed below, I only found log files, but none dated later than 9 Sep 2018.

Is this the first time you’ve seen this error? N:

Steps to replicate it:

  1. Run spryCloud

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


Details provided with error message from Windows:

_Files that help describe the problem:_ [I have these files]

_Additional possibly related files, all dated today:_
C:\Users\hyat.hu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_sprycloud.exe_26d0269aee5870473419a294c07ce0e731f1feee_cab_0a9668e1\Report.wer [23 KB]
C:\Users\hyat.hu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_sprycloud.exe_84c5daf35aa709f7c7243b2c2e7493243da40d0_13b4eaac\Report.wer [23 KB]
C:\Users\hyat.hu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_sprycloud.exe_84c5daf35aa709f7c7243b2c2e7493243da40d0_1162cd4d\Report.wer [23 KB]

@hugh Please try using the official Nextcloud client. (Unfortunately, since we use a custom client, the community most likely will not help you while using ours)

Please note: Our custom client does not support 32-bit OS. Nextcloud official 2.3 client should.

If you still can’t figure out the issue after trying the official Nextcloud client, please go ahead and open a support ticket with us here: https://www.spryservers.net/clients/submitticket.php

Thank you,
Tab Fitts
Spry Servers, LLC

Thank you! Somehow I completely missing the switch from spryCloud to Nextcloud.

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