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Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2) : 18.0.7.1
Operating system and version (eg, Ubuntu 20.04) : Debian GNU/Linux 10 \n \l
Apache or nginx version (eg, Apache 2.4.25) : 2.4.38
PHP version (eg, 7.1) : 7.3.19-1
NextCloudPlus: v 1.28.1
The issue you are facing:
spdns Updater showed:
[ spDYN ] (Mon Sep 21 09:31:21 CEST 2020)
[]
spdnsUpdater is now enabled
but spdns shows in the dashboard that the token was not used. And when my IP changes, my domain is not available because the IP is not updated by spdns updater.
Is this the first time youâve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE