Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
34.0.5
-
Operating system and version (e.g., Ubuntu 24.04):
Windows 11 Professional 64 bit 25H2
-
Web server and version (e.g, Apache 2.4.25):
? (managed nextcloud by Hetzner)
-
Reverse proxy and version _(e.g. nginx 1.27.2)
? (managed nextcloud by Hetzner)
-
PHP version (e.g, 8.3):
? (managed nextcloud by Hetzner)
-
Is this the first time you’ve seen this error? (Yes / No):
No
-
When did this problem seem to first start?
several months ago
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
? (managed nextcloud by Hetzner)
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
? (managed nextcloud by Hetzner)
-
Client
- 35.0.2
Summary of the issue you are facing:
Some spreadsheet files on a client computer have names like “.name.extension.~letters-digits-combinaton”
The extension is ods or xlsx
On the server the file names are normal “name.extension”
The activities in the Nextcloud client show two entries per file. One says the file name is in the deny list (which is true with respect to the strange local file name), one says “Windows Error: 5: access denied” (translated from German)
But I can open the files locally with LibreOffice and comparison with the respective file downloaded from the server shows they are exactly the same except the name.
Steps to replicate it (hint: details matter!):
- simply regular sync
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Doesn't contain any information about the files or warnings or errors.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
? (managed nextcloud by Hetzner)
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
currently not possible
Apps
Enabled:
- activity: 7.0.0
- appstore: 1.0.0
- bookmarks: 16.2.7
- bruteforcesettings: 7.0.0
- calendar: 6.6.5
- cloud_federation_api: 1.18.0
- comments: 1.24.0
- contacts: 8.9.5
- dashboard: 7.14.0
- dav: 1.40.0
- federatedfilesharing: 1.24.0
- files: 2.6.0
- files_accesscontrol: 5.0.1
- files_automatedtagging: 5.0.1
- files_downloadactivity: 1.18.1
- files_downloadlimit: 5.2.0
- files_linkeditor: 1.1.27
- files_lock: 34.0.1
- files_pdfviewer: 7.0.0
- files_reminders: 1.7.0
- files_sharing: 1.26.0
- files_trashbin: 1.24.0
- files_versions: 1.27.0
- firstrunwizard: 7.0.0-dev.0
- groupfolders: 22.0.6
- lookup_server_connector: 1.22.0
- nextcloud_announcements: 6.0.0
- notes: 6.1.0
- notifications: 7.0.0-dev.1
- notify_push: 1.4.1
- oauth2: 1.22.0
- office: 1.0.0
- password_policy: 6.0.0-dev.0
- photos: 7.0.0
- privacy: 6.0.0-dev.1
- profile: 1.3.0
- provisioning_api: 1.24.0
- recommendations: 7.0.0
- related_resources: 5.0.0-dev.0
- serverinfo: 6.0.0
- settings: 1.17.0
- sharebymail: 1.24.0
- support: 6.0.0
- systemtags: 1.24.0
- tasks: 0.18.1
- text: 8.0.0
- theming: 2.9.0
- twofactor_backupcodes: 1.23.0
- updatenotification: 1.24.0
- viewer: 7.0.0-dev.0
- workflowengine: 2.16.0
Disabled:
- admin_audit: 1.24.0 (installed 1.23.0)
- app_api: 34.0.0 (installed 5.0.2)
- circles: 34.0.0 (installed 31.0.0)
- contactsinteraction: 1.15.0 (installed 1.12.0)
- emlviewer: 2.1.0 (installed 2.1.0)
- encryption: 2.22.0
- federation: 1.24.0 (installed 1.21.0)
- files_archive: 1.3.1 (installed 1.3.1)
- files_external: 1.26.0 (installed 1.23.0)
- logreader: 7.0.0 (installed 4.0.0)
- metadata: 0.24.0 (installed 0.24.0)
- sharereview: 2.3.0 (installed 2.3.0)
- survey_client: 6.0.0-dev.0 (installed 3.0.0)
- suspicious_login: 12.0.0-dev.0
- twofactor_nextcloud_notification: 8.0.0
- twofactor_totp: 16.0.0 (installed 15.0.0)
- user_ldap: 1.25.0
- user_status: 1.14.0 (installed 1.13.0)
- weather_status: 1.14.0 (installed 1.11.0)
- webhook_listeners: 1.6.0 (installed 1.3.0)
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.