i have a strange problem which only affects one specific user in my Nextcloud.
My cloud is hosted at Hetzner, they say everything looks and works normal, i don’t get along with their support.
Nextcloud Version: 26.0.5
I have multiple Users, and the Problem is only showing on one, let’s name him John. John is saving files he want to edit or work on later in a directory which is called “1 PDF”, so he just stores a lot of files in there. After he worked on a file from there, he wants to cut the file, and sort it to another directory, for example a directory where he stores all the data for a customer. He is using WIndows 10, so he is doing ctrl + x, directs to the customer folder, and hits ctrl + v. The file shows up for about 2 seconds, then it disappears and it is back in the “1 PDF” folder. This is happening to about every 10th file he stores in the “1 PDF” folder. The only workaround is cut the file, place it outside nextcloud, and then move it to the destination folder. Even renaming does not work, as long as the file is in the “1 PDF” folder. since i am not able to get any logs and the support is refusing to help me (or has no idea, i don’t know, they just say everything looks good), what can i do? Any advice? I am able to run OCC commands via the Hetzner webinterface, does that help?
I tested multiple Nextcloud Client-Version, we are facing the problem for around 10 months now. We also deleted the folder and made a new one, but the problem is still there. So it might be an database issue?
I am very thankful for any advice, because i am not able to resolve the problem by myself.
Hope you all have a great day,
kind regards from germany,
I create a new subfolder folder, rename the textfile. Then move the textfile into the subfolder. So you can really follow the changes step-by-step. Perhaps some step is missed by the client or interpreted differently.