The Basics
- Nextcloud Server version (e.g., 29.x.x):
[ Nextcloud AIO v11.3.0) - Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04.2 LTS x86_64
- Web server and version (e.g, Apache 2.4.25):
2.4.58-1ubuntu8.6
- Reverse proxy and version _(e.g. nginx 1.27.2)
Sorry. No idea how to get that
- PHP version (e.g, 8.3):
8.3.22
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Roughly 3 days ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Two or three days ago, without me having stopped any containers, I noticed on the AIO admin page, that the apache container was not “started”, but instead stuck in a “starting” state. However, my nextcloud instance seemed to be working fine. I was able to use links I’ve shared with clients to view pictures with no problems, the server was serving out contacts and calendar data as normal, etc.
I had a backup of the entire server so restored it, and after that apache was showing as “started”. I thought the problem was resolved.
Today I checked the aio admin page and found that it’s showing that redis was stuck in a starting state. After searching for a fix online, and trying some random stuff, I once again restored a full server backup. The result of this is that now redis shows as started but apache is stuck in a starting state.
Steps to replicate it (hint: details matter!):
- Described above.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Cannot get relevant logs. Sorry. I've just restored a backup and it's not showing the errors I was seeing before.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
I think this needs to come from inside the docker container. I am new to docker and don't know how to obtain these logs. Sorry.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "removed",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"removed"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.6.2",
"overwrite.cli.url": "https:\/\/removed\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 1,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "GB",
"mail_smtpsecure": "ssl",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"updatechecker": false,
"data-fingerprint": "db8baacc8a17fecce408c38a84a510dd",
"DOMAIN": "removed"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- bruteforcesettings: 4.0.0
- calendar: 5.3.3
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- files: 2.3.1
- files_downloadactivity: 1.18.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.1
- notifications: 4.0.0
- notify_push: 1.1.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- viewer: 4.0.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- app_api: 5.0.2 (installed 4.0.3)
- circles: 31.0.0 (installed 30.0.0)
- encryption: 2.19.0 (installed 2.18.0)
- federation: 1.21.0 (installed 1.20.0)
- files_external: 1.23.0 (installed 1.22.0)
- survey_client: 3.0.0 (installed 1.17.0)
- suspicious_login: 9.0.1 (installed 8.0.0)
- twofactor_nextcloud_notification: 5.0.0
- user_ldap: 1.22.0 (installed 1.21.0)
- user_status: 1.11.0 (installed 1.9.0)
- weather_status: 1.11.0 (installed 1.9.0)
Just rebooted the server and now apache shows as started, but the database is showing as starting. See image below.
There’s something weird going on here. If the database was not started nextcloud would not be working, but it’s working.
Steps to resolve containers stuck in “starting”:
