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Some Clients cant access Nextcloud. Browser is loading endless and/or receiving a blank white page. This appears only to around 5% of users.
most people (including me) dont have any problems opening nextcloud from external hosts. Some just cant open any page. Any idea why or how to hunt this down? As i can see the client ip in apache logs, it does not seem as a routing problem…
Nextcloud version (eg, 29.0.5): 30.0.1.2
Operating system and version (eg, Ubuntu 24.04): Ubuntu 24.04
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 8.3): 8.2
The issue you are facing:
Some Clients cant access Nextcloud. Browser is loading endless and/or receiving a blanc white page. This appears only to around 5% of users. Even the home/ login screen is not displaying.
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- find an affected user / workstation and try to open external nextcloud url.
The output of your Nextcloud log in Admin > Logging:
nothing special
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/snap/nextcloud/current/htdocs/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
'url' => '/extra-apps',
'writable' => true,
),
),
'supportedDatabases' =>
array (
0 => 'mysql',
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/sockets/redis.sock',
'port' => 0,
),
'log_type' => 'file',
'logfile' => '/var/snap/nextcloud/current/logs/nextcloud.log',
'logfilemode' => 416,
'instanceid' => 'xxxx',
'passwordsalt' => 'xxxxxx',
'secret' => 'xxxxxx',
'trusted_domains' =>
array (
0 => '192.168.231.8',
1 => 'cloud.xxx.de',
2 => '81.xxx.xxx.253',
),
'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
'dbtype' => 'mysql',
'version' => '30.0.1.2',
'overwrite.cli.url' => 'cloud.xxx.de',
'overwriteprotocol' => 'https',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'xxx',
'installed' => true,
'mail_from_address' => 'no-reply',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'xxx.de',
'mail_smtphost' => 'exchange.xxx.de',
'mail_smtpport' => '587',
'mail_smtpauthtype' => 'LOGIN',
'maintenance' => false,
'skeletondirectory' => '',
'loglevel' => 2,
'trashbin_retention_obligation' => 'auto, 14',
'default_language' => 'de',
'default_locale' => 'de_DE',
'maintenance_window_start' => 1,
'mail_smtpauth' => 1,
'debug' => false,
);
The output of your Apache/nginx/system log in /var/log/____:
176.6.56.146 - - - [31/Oct/2024:12:22:40 +0000] "GET / HTTP/1.1" 302 1134 "-" "Mozilla/5.0 (Android 12; Mobile; rv:131.0) Gecko/131.0 Firefox/131.0"
176.6.56.146 - - - [31/Oct/2024:12:22:41 +0000] "GET /index.php/login HTTP/1.1" 200 7983 "-" "Mozilla/5.0 (Android 12; Mobile; rv:131.0) Gecko/131.0 Firefox/131.0"
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
none