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Nextcloud version : 29.0.4
Operating system and version: Ubuntu 22.04
Apache or nginx version: Apache/2.4.52
PHP version : 8.1.2
The issue you are facing:
After upgrading to 29.0.4 from 29.0.3, I started having iussues with notes and collectives files editing. Once I started to edit and trying to save, it seems to not save or I get error that the file was modified outside the editor. In the logs I find LockedException for each file I’m editing " … is locked, existing lock on file: exclusive".
In 29.0.3 that problem never happened.
Is this the first time you’ve seen this error? Y
Steps to replicate it:
- edit a collective file or a note
- edit and then save
The output of your Nextcloud log in Admin > Logging:
LockedException
“Note/mytestnote.md” is locked, existing lock on file: exclusive
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
‘passwordsalt’ => ‘xxxxxxxxxxx’,
‘secret’ => ‘xxxxxxxxxxxxxx’,
‘trusted_domains’ =>
array (
0 => ‘xxxxxxxxxxx’,
1 => ‘xxxxxxxxxxx’,
),
‘datadirectory’ => ‘/var/www/html/data’,
‘dbtype’ => ‘mysql’,
‘version’ => ‘29.0.4.1’,
‘overwrite.cli.url’ => ‘https://xxxxxxxxx/’,
‘dbname’ => ‘nextcloud’,
‘dbhost’ => ‘localhost’,
‘dbport’ => ‘’,
‘dbtableprefix’ => ‘oc_’,
‘mysql.utf8mb4’ => true,
‘dbuser’ => ‘nextcloud’,
‘dbpassword’ => ‘xxxxxxxxxxx’,
‘installed’ => true,
‘instanceid’ => ‘xxxxxx’,
‘htaccess.RewriteBase’ => ‘/’,
‘mail_smtpmode’ => ‘smtp’,
‘mail_sendmailmode’ => ‘smtp’,
‘mail_from_address’ => ‘nc’,
‘mail_domain’ => ‘xxxxxx’,
‘mail_smtphost’ => ‘xxxxxxx’,
‘mail_smtpport’ => ‘xxxxxx’,
‘maintenance’ => false,
‘theme’ => ‘’,
‘loglevel’ => 0,
‘default_phone_region’ => ‘IT’,
‘maintenance_window_start’ => 1,
‘filelocking.enabled’ => true,
‘filelocking.debug’ => false,
‘memcache.local’ => ‘\OC\Memcache\APCu’,
‘memcache.locking’ => ‘\OC\Memcache\Redis’,
‘memcache.distributed’ => ‘\OC\Memcache\Redis’,
‘redis’ =>
array (
‘host’ => ‘/var/run/redis/redis-server.sock’,
‘port’ => 0,
),
‘twofactor_enforced’ => ‘true’,
‘twofactor_enforced_groups’ =>
array (
),
‘twofactor_enforced_excluded_groups’ =>
array (
),
);
The output of your Apache/nginx/system log in /var/log/____:
[Tue Jul 23 09:21:33.413074 2024] [access_compat:error] [pid 2812] [client 127.0.0.1:55818] AH01797: client denied by server configuration: /var/www/html/data/.ocdata
[Tue Jul 23 09:21:33.452591 2024] [access_compat:error] [pid 2812] [client 127.0.0.1:55818] AH01797: client denied by server configuration: /var/www/html/data/.ocdata
[Tue Jul 23 09:21:33.490221 2024] [access_compat:error] [pid 2812] [client 127.0.0.1:55818] AH01797: client denied by server configuration: /var/www/html/data/.ocdata
UPDATE #1
I tried to disable filelocking, to disable cache, to replace redis with APCu but the error persists.
With browser console I get those errors:
This is the nextcloud.log entry with filelocking debug enabled
{"reqId":"VMCNKB7Qboh1goleJ46G","level":3,"time":"2024-07-23T10:30:17+00:00","remoteAddr":"xxx.xxx.xxx.xxx","user":"xxxxxx","app":"notes","method":"GET","url":"/apps/notes/notes?pruneBefore=1721730590","message":"Could not generate Content Etag for note 7953","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36","version":"29.0.4.1","exception":{"Exception":"OCP\\Lock\\LockedException","Message":"\"Note/xxxxxx.md\" is locked, existing lock on file: exclusive","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/View.php","line":2068,"function":"lockPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":1151,"function":"lockFile","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":584,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/Node/File.php","line":54,"function":"file_get_contents","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Note.php","line":41,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":188,"function":"getContent","class":"OCA\\Notes\\Service\\Note","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Util.php","line":26,"function":"OCA\\Notes\\Service\\{closure}","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":189,"function":"retryIfLocked","class":"OCA\\Notes\\Service\\Util","type":"::"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":170,"function":"generateContentEtag","class":"OCA\\Notes\\Service\\MetaService","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":139,"function":"updateIfNeeded","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":85,"function":"createMeta","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Controller/Helper.php","line":78,"function":"getAll","class":"OCA\\Notes\\Service\\MetaService","type":"->"},{"file":"/var/www/html/apps/notes/lib/Controller/NotesController.php","line":71,"function":"getNotesAndCategories","class":"OCA\\Notes\\Controller\\Helper","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Util.php","line":26,"function":"OCA\\Notes\\Controller\\{closure}","class":"OCA\\Notes\\Controller\\NotesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Controller/Helper.php","line":140,"function":"retryIfLocked","class":"OCA\\Notes\\Service\\Util","type":"::"},{"file":"/var/www/html/apps/notes/lib/Controller/NotesController.php","line":97,"function":"handleErrorResponse","class":"OCA\\Notes\\Controller\\Helper","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"index","class":"OCA\\Notes\\Controller\\NotesController","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/lib/base.php","line":1050,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/lib/private/Files/View.php","Line":1963,"Previous":{"Exception":"OCP\\Lock\\LockedException","Message":"\"files/5b26a68a3525a25df8a3bb075dc1a01d\"(\"files/Note/Web Analytics Cloudflare.md\") is locked, existing lock on file: exclusive","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":616,"function":"acquireLock","class":"OC\\Files\\Storage\\Common","type":"->"},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":616,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":616,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":1958,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":2068,"function":"lockPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":1151,"function":"lockFile","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":584,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/Node/File.php","line":54,"function":"file_get_contents","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Note.php","line":41,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":188,"function":"getContent","class":"OCA\\Notes\\Service\\Note","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Util.php","line":26,"function":"OCA\\Notes\\Service\\{closure}","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":189,"function":"retryIfLocked","class":"OCA\\Notes\\Service\\Util","type":"::"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":170,"function":"generateContentEtag","class":"OCA\\Notes\\Service\\MetaService","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":139,"function":"updateIfNeeded","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":85,"function":"createMeta","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Controller/Helper.php","line":78,"function":"getAll","class":"OCA\\Notes\\Service\\MetaService","type":"->"},{"file":"/var/www/html/apps/notes/lib/Controller/NotesController.php","line":71,"function":"getNotesAndCategories","class":"OCA\\Notes\\Controller\\Helper","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Util.php","line":26,"function":"OCA\\Notes\\Controller\\{closure}","class":"OCA\\Notes\\Controller\\NotesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Controller/Helper.php","line":140,"function":"retryIfLocked","class":"OCA\\Notes\\Service\\Util","type":"::"},{"file":"/var/www/html/apps/notes/lib/Controller/NotesController.php","line":97,"function":"handleErrorResponse","class":"OCA\\Notes\\Controller\\Helper","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"index","class":"OCA\\Notes\\Controller\\NotesController","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/lib/base.php","line":1050,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/lib/private/Files/Storage/Common.php","Line":774,"Previous":{"Exception":"OCP\\Lock\\LockedException","Message":"\"files/5b26a68a3525a25df8a3bb075dc1a01d\"(\"home::xxxxxx::files/Note/Web Analytics Cloudflare.md\") is locked, existing lock on file: exclusive","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/Storage/Common.php","line":772,"function":"acquireLock","class":"OC\\Lock\\MemcacheLockingProvider","type":"->"},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":616,"function":"acquireLock","class":"OC\\Files\\Storage\\Common","type":"->"},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":616,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":616,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":1958,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":2068,"function":"lockPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":1151,"function":"lockFile","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/View.php","line":584,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/lib/private/Files/Node/File.php","line":54,"function":"file_get_contents","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Note.php","line":41,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":188,"function":"getContent","class":"OCA\\Notes\\Service\\Note","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Util.php","line":26,"function":"OCA\\Notes\\Service\\{closure}","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":189,"function":"retryIfLocked","class":"OCA\\Notes\\Service\\Util","type":"::"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":170,"function":"generateContentEtag","class":"OCA\\Notes\\Service\\MetaService","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":139,"function":"updateIfNeeded","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Service/MetaService.php","line":85,"function":"createMeta","class":"OCA\\Notes\\Service\\MetaService","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Controller/Helper.php","line":78,"function":"getAll","class":"OCA\\Notes\\Service\\MetaService","type":"->"},{"file":"/var/www/html/apps/notes/lib/Controller/NotesController.php","line":71,"function":"getNotesAndCategories","class":"OCA\\Notes\\Controller\\Helper","type":"->"},{"file":"/var/www/html/apps/notes/lib/Service/Util.php","line":26,"function":"OCA\\Notes\\Controller\\{closure}","class":"OCA\\Notes\\Controller\\NotesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/notes/lib/Controller/Helper.php","line":140,"function":"retryIfLocked","class":"OCA\\Notes\\Service\\Util","type":"::"},{"file":"/var/www/html/apps/notes/lib/Controller/NotesController.php","line":97,"function":"handleErrorResponse","class":"OCA\\Notes\\Controller\\Helper","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"index","class":"OCA\\Notes\\Controller\\NotesController","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/lib/base.php","line":1050,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/lib/private/Lock/MemcacheLockingProvider.php","Line":88}},"message":"Could not generate Content Etag for note 7953","exception":{},"CustomMessage":"Could not generate Content Etag for note 7953"}}
UPDATE #2
By analyzing apache error log, I can confirm that the access_compat wasn’t triggered before the upgrade to 29.0.4
I tried to disable the apache module access_compat but the LockedException error still occur
UPDATE #3
The problem was caused by the Antivirus for Files application, by deactivating the problem stopped immediately. Now i will try to understand better how I can reactivate without causing the problems anymore
UPDATE #4
Reactivating the the Antivirus for Files application and using Clamav Socket Daemon (instead of Clamav Executable) seems working fine