This seems to affect nextcloud instances that I initially set up before the templates mechanism was introduced. (of course, I since updated them to the latest version).
By contrast, I also have a fresh Nextcloud AIO instance where when choosing to create a new whiteboard or office document or markup text file, I am presented with a template picker.
The same does not happen with the old nextcloud installations I manage. There, when I choose to create a new whiteboard or office document or markup text file, I see an empty canvas.
I am currently migrating a nextcloud instance to AIO following this recipe, and here again, when I choose to create a new whiteboard or office document or markup text file, I see no template picker. What could be the reason? There are very few configuration options in the backend and nothing seems to be related to this issue. Does anyone have an idea? Thanks!!!
UPDATE: I’ve found, what looks like a related bug report on Github, although with very few details.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.4
- Operating system and version (e.g., Ubuntu 24.04):
Debian Bookworm
- Web server and version (e.g, Apache 2.4.25):
2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
Same, 2.4.62
- PHP version (e.g, 8.3):
8.2
- Is this the first time you’ve seen this error? (Yes / No):
no
- When did this problem seem to first start?
when I first installed the app
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Both, fails to work on native and migrated to AIO, works on fresh aio
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
No template picker when creating new whiteboard
Steps to replicate it (hint: details matter!):
- install whiteboard app and configure server
- Choose “new whiteboard”
Log entries
[nothing related to the whiteboard app]
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
NOTHING, ZERO LOG ENTRIES WHILE I CREATE A NEW WHITEBOARD```
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
UNRELATED TO WEB BROWSER
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
AGAIN; THIS IS UNRELATED
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "migrate.enip.eu",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"migrate.enip.eu"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.4.1",
"overwrite.cli.url": "https:\/\/migrate.enip.eu\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "DE",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatedirectory": "\/nc-updater",
"loglevel": 2,
"app_install_overwrite": [
"nextcloud-aio"
],
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"DOMAIN": "****.eu"
}
}
Apps
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- announcementcenter: 7.1.1
- bruteforcesettings: 4.0.0
- calendar: 5.2.2
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- collectives: 2.16.3
- comments: 1.21.0
- contacts: 7.0.6
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- emlviewer: 1.0.11
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_antivirus: 6.0.0
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- forms: 5.1.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- geoblocker: 0.5.16
- groupfolders: 19.0.4
- guests: 4.2.0
- impersonate: 2.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.0.3
- nextcloud-aio: 0.7.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.0
- notifications: 4.0.0
- notify_push: 1.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- picker: 1.0.12
- polls: 7.4.2
- previewgenerator: 5.8.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- qownnotesapi: 25.2.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.6.4
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.0.4
- support: 3.0.0
- survey_client: 3.0.0
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- tables: 0.9.2
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_admin: 4.8.0
- twofactor_backupcodes: 1.20.0
- twofactor_email: 2.8.0
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_retention: 1.14.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.0.5
- workflowengine: 2.13.0
Disabled:
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0 (installed 1.0.0)
- maps: 1.5.0 (installed 1.5.0)
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.