[SOLVED] Collabora App not enabled

Iā€™ve look up some related topics such as this:

Some people did mentioned the WOPI::CheckFileInfo returned: {"message":"App is not enabled"} problem but with no solution. What does the log mean ā€œApp is not enabledā€? Iā€™ve already enabled the docker image and the collabora app in Nextcloud 9.0.53. Iā€™m running Nextcloud on Ubuntu 14.04.5 with 4.2 Wily kernel.

wsd-00020-02 06:58:57.254628 [ client_ws_000c ] WOPI::CheckFileInfo returned: {"message":"App is not enabled"}
wsd-00020-02 06:58:57.254869 [ client_ws_000c ] ~DocumentBroker [https://bblabcloud.bime.ntu.edu.tw/index.php/apps/richdocuments/wopi/files/581530?access_token=Cs6huQKCksUeuLDb9Fw8C4b3ccT0BOVe] destroyed with 0 sessions left.
wsd-00020-02 06:58:57.254896 [ client_ws_000c ] ~ChildProcess dtor [20116].
kit-20116-00 06:58:57.183729 [ loolkit ] Connection closed.
kit-20116-00 06:58:57.183784 [ loolkit ] SocketProcessor finishing. TerminationFlag: 0, n: 2, payload size: 2, flags: 88
kit-20116-00 06:58:57.183800 [ loolkit ] SocketProcessor finished.
kit-20116-00 06:58:57.183813 [ loolkit ] Removing '/lo'
kit-20116-00 06:58:57.336925 [ loolkit ] Removing '/user/docs/'
wsd-00020-00 06:58:57.408360 [ prison_ws ] Connection closed.
wsd-00020-00 06:58:57.408402 [ prison_ws ] SocketProcessor finishing. TerminationFlag: 0, n: 0, payload size: 0, flags: 0
wsd-00020-00 06:58:57.408430 [ prison_ws ] SocketProcessor finished.
wsd-00020-02 06:58:57.408506 [ client_ws_000c ] Closing child [20116].
wsd-00020-02 06:58:57.408536 [ client_ws_000c ] ClientRequestHandler::handleRequest: BadRequestException: Invalid URI or access denied.
wsd-00020-02 06:58:57.408546 [ client_ws_000c ] Thread finished.
wsd-00020-10 06:58:58.138672 [ loolwsd ] Total memory used: 216628
kit-20116-00 06:58:58.337186 [ loolkit ] Process finished.
frk-00029-00 06:58:59.057532 [ loolforkit ] Child 20116 has exited, removing its jail '/opt/lool/child-roots/20116'
wsd-00020-10 06:59:23.186242 [ loolwsd ] Total memory used: 216708

For me the issue was that I restricted the Collabora app to admin group only, which caused the docker not to be able to access the file(s) it wanted to edit. Once I removed that restriction it started to work.

1 Like

Thanks! It works now, but pretty much unstable. The files can be loaded in several retry with the same file.

Hi together,

I have the same ā€œproblemā€ not all users want to use Collabora - so I restricted the Collabora App to a special group. Then I get an connection error.

Is there perhaps a workaround for this?

Cheers,
Andreas