[SOLVED] Collabora App not enabled

[KKyang]

I’ve look up some related topics such as this:

Issue installing Collabora following official guide

I’m following the guide at https://nextcloud.com/collaboraonline/ and I have a fresh NextCloud installation version 9.0.52 on Ubuntu 14.04. There are several problems: Special characters when running docker: the documentation mentions the need to escape periods. Are there other characters (e.g. hyphens) that should also be escaped? Apache Configuration ServerName: the guide mentions the servername including the colon and port but my understanding is that the server name should be without the p…

Some people did mentioned the WOPI::CheckFileInfo returned: {"message":"App is not enabled"} problem but with no solution. What does the log mean “App is not enabled”? I’ve already enabled the docker image and the collabora app in Nextcloud 9.0.53. I’m running Nextcloud on Ubuntu 14.04.5 with 4.2 Wily kernel.

wsd-00020-02 06:58:57.254628 [ client_ws_000c ] WOPI::CheckFileInfo returned: {"message":"App is not enabled"}
wsd-00020-02 06:58:57.254869 [ client_ws_000c ] ~DocumentBroker [https://bblabcloud.bime.ntu.edu.tw/index.php/apps/richdocuments/wopi/files/581530?access_token=Cs6huQKCksUeuLDb9Fw8C4b3ccT0BOVe] destroyed with 0 sessions left.
wsd-00020-02 06:58:57.254896 [ client_ws_000c ] ~ChildProcess dtor [20116].
kit-20116-00 06:58:57.183729 [ loolkit ] Connection closed.
kit-20116-00 06:58:57.183784 [ loolkit ] SocketProcessor finishing. TerminationFlag: 0, n: 2, payload size: 2, flags: 88
kit-20116-00 06:58:57.183800 [ loolkit ] SocketProcessor finished.
kit-20116-00 06:58:57.183813 [ loolkit ] Removing '/lo'
kit-20116-00 06:58:57.336925 [ loolkit ] Removing '/user/docs/'
wsd-00020-00 06:58:57.408360 [ prison_ws ] Connection closed.
wsd-00020-00 06:58:57.408402 [ prison_ws ] SocketProcessor finishing. TerminationFlag: 0, n: 0, payload size: 0, flags: 0
wsd-00020-00 06:58:57.408430 [ prison_ws ] SocketProcessor finished.
wsd-00020-02 06:58:57.408506 [ client_ws_000c ] Closing child [20116].
wsd-00020-02 06:58:57.408536 [ client_ws_000c ] ClientRequestHandler::handleRequest: BadRequestException: Invalid URI or access denied.
wsd-00020-02 06:58:57.408546 [ client_ws_000c ] Thread finished.
wsd-00020-10 06:58:58.138672 [ loolwsd ] Total memory used: 216628
kit-20116-00 06:58:58.337186 [ loolkit ] Process finished.
frk-00029-00 06:58:59.057532 [ loolforkit ] Child 20116 has exited, removing its jail '/opt/lool/child-roots/20116'
wsd-00020-10 06:59:23.186242 [ loolwsd ] Total memory used: 216708

[X4LD1M0]

For me the issue was that I restricted the Collabora app to admin group only, which caused the docker not to be able to access the file(s) it wanted to edit. Once I removed that restriction it started to work.

[KKyang]

Thanks! It works now, but pretty much unstable. The files can be loaded in several retry with the same file.

[guddl]

@X4LD1M0

For me the issue was that I restricted the Collabora app to admin group only, which caused the docker not to be able to access the file(s) it wanted to edit. Once I removed that restriction it started to work.

Hi together,

I have the same “problem” not all users want to use Collabora - so I restricted the Collabora App to a special group. Then I get an connection error.

Is there perhaps a workaround for this?

Cheers,
Andreas