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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 27.1.1
Operating system and version (eg, Ubuntu 20.04): RH EL 9.2
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.53-11
PHP version (eg, 7.4): 8.1.14-1
The issue you are facing: When I logon as an administrator user, under “Administration settings” I can see a message which tells me that the “sodium” PHP module is missing.
but it seems that the sodium package is not available for my version of PHP:
[root@linuxNC ~]# pecl install libsodium
pecl/libsodium requires PHP (version >= 7.0.0, version <= 8.0.99), installed version is 8.1.14
No valid packages found
install failed
Am I wrong?
In case I am not, what about that warning message that shows that the “sodium” module is missing?
Is this the first time you’ve seen this error? No
Steps to replicate it: Access to the “Administration settings” as an administration user
The output of your Nextcloud log in Admin > Logging:
none
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc3qhcuc9rfv',
'passwordsalt' => '***',
'secret' => '***',
'trusted_domains' =>
array (
0 => 'ncintra.comune.re.it',
1 => 'openappstest.comune.re.it',
2 => 'openapps.comune.re.it',
),
'datadirectory' => '/opt/ncintra/data',
'dbtype' => 'mysql',
'version' => '27.1.1.0',
'overwrite.cli.url' => 'http://ncintra.comune.re.it',
'dbname' => 'ncintra',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '***',
'dbpassword' => '***',
'installed' => true,
'overwriteprotocol' => 'https',
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'memcache.local' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => true,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
'timeout' => 0.0,
),
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'NC',
'mail_domain' => 'comune.re.it',
'mail_smtphost' => '***',
'mail_smtpport' => '587',
'maintenance' => false,
'loglevel' => 2,
'debug' => false,
'allow_local_remote_servers' => true,
'mail_smtpauth' => 1,
'mail_smtpname' => '***',
'mail_smtppassword' => '***',
);
The output of your Apache/nginx/system log in /var/log/____
:
nothing about the error mentioned in that log file
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
nothing important