Slow file listing due to file_sharing module

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Nextcloud version (eg, 29.0.5): `29.0.5
Operating system and version (eg, Ubuntu 24.04): Debian 12
Apache or nginx version (eg, Apache 2.4.25): 2.4.61
PHP version (eg, 8.3): 8.2

The issue you are facing:
Slow file listing near to 10 at 15s.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. go to file module
  2. navigate in directory
  3. wait
  4. disable file_sharing module all is works fine
  5. activate file_sharing module listing is slow

The output of your Nextcloud log in Admin > Logging:

no specific logs

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '****',
  'passwordsalt' => '****',
  'secret' => '****',
  'trusted_domains' => 
  array (
    0 => 'myurl',
  ),
  'datadirectory' => '/var/www/myurl/data',
  'overwrite.cli.url' => 'https://myurl',
  'dbtype' => 'mysql',
  'version' => '29.0.5.1',
  'dbname' => 'database',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'databaseuser',
  'dbpassword' => 'databasepassword',
  'installed' => true,
  'log_type' => 'owncloud',
  'logfile' => '/var/www/myurl/var/log/nextcloud/nextcloud.log',
  'loglevel' => 4,
  'logdateformat' => 'F d, Y H:i:s',
  'logtimezone' => 'Europe/Paris',
  'log_query' => false,
  'cron_log' => true,
  'log_rotate_size' => '104857600',
  'default_language' => 'fr',
  'maintenance' => false,
  'mysql.utf8mb4' => true,
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'default_phone_region' => 'FR',
  'redis' => 
  array (
    'host' => 'localhost',
    'port' => 6379,
    'timeout' => 0,
    'dbindex' => 5,
  ),
  'app_install_overwrite' => 
  array (
    0 => 'files_mindmap',
  ),
  'theme' => '',
);

The output of your Apache/nginx/system log in /var/log/____:

no specific logs

Any ideas ?

2 
  'log_type' => 'owncloud',
  'logfile' => '/var/www/myurl/var/log/nextcloud/nextcloud.log',
  'loglevel' => 4,
  • Your loglevel is so high that it’ll never show you anything useful. I would suggest changing ti to the default (2)
  • Do you have any warnings or errors under Administration settings->Overview?
  • Do you have a lot of shares? A lot of remote shares? etc.
  • When did this problem start?
3

@jtr

Your loglevel is so high that it’ll never show you anything useful. I would suggest changing ti to the default (2)

Ok i reduce it to 2

Do you have any warnings or errors under Administration settings->Overview?

No specific error :

Failed to get an iterator for log entries: Logreader application only supports "file" log_type
Some files have not passed the integrity check. List of invalid files… Rescan… For more details see the documentation ↗.

Do you have a lot of shares? A lot of remote shares?

Not a lot :
477 share
11 federated

When did this problem start?

2 weeks on v27, I upgrade to v29 but same case

4

Possibly:

5

@jtr we found the problem, a remote share with an external server which one respond very slow.
Thanks for you’re help

1 Like
6

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