Sharing is no longer working on my hosted nextcloud service

ℹ️ Support
#1

I have a Nextcloud account with one of Nextcloud’s preferred hosts. I can’t share any folders as of a few weeks ago. Whenever I click on the name to share with it says

“Sharing {name of folder to share} failed, could not find {name of person I’m trying to share with}, maybe the server is currently unreachable or uses a self-signed certificate.”

The other person also has a Nextcloud account with the same host (if that makes a difference). I’ve tried several different people to share with, the result is always the same.

Is sharing like this no longer possible?

#2

In nextcloud there are some sharing and finding people option. Check them. Are you admin? Do you have an own nextcloud?

#3

Done that. As I said.

If there are some other options, I’d be grateful if you could point them out.

No. As I said.

#4

Can you test sharing with other clouds. If user@cloud.domain.tld is there shown nothing or the mail icon? If mail icon test with a slash at the end e.g. user@cloud.domain.tld/

With hoster do you use?

#5

I’m sharing by using the email addresses that the people used to sign up to the host. It’s the only way I know how to do it, I’m not sure how to test sharing with other clouds I’m afraid.

Oddly, when I first try to share a newly made folder it says

“Sharing is only allowed with group members”

Then the second time I try to share (exactly the same folder, exactly the same person), it brings up the message I quoted above.

I should also add these are people I’ve shared folders with before using exactly this method which is now not working.

#6

When I start to type in the email address, the contact shows up in a dropdown list below the text entry box. I click on their name and two options turn up - one to share, the other to email a link. If I click on the option to share, nothing happens except the error message I quoted above. If I click on mail it sends the person an email and they can access the folder exactly as expected. It’s just sharing that’s not working.

thegood.cloud

#7

Another element I’ve just discovered. If I go to sharing options on a folder which is already shared and change one of the settings (try to click on ‘Can Edit’) it says

" Error whilst sharing. Sharing is only allowed with group members"

This is folder which is already being shared.

What is a ‘group member’ in this context?