Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response, please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.2
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu22.04
- Web server and version (e.g, Apache 2.4.25):
- nginx/1.18.0
- Reverse proxy and version _(e.g. nginx 1.27.2)
N/A
- PHP version (e.g, 8.3):
- PHP 8.3.28
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Encountered yesterday
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
When creating a share link with expiration date the link is created successful but when trying to access it, it says “Share not found” and when refreshing the Nextcloud page the share link disappear as it was never created.
Steps to replicate it (hint: details matter!):
-
Create a share link with expiration
-
Try to open the link in another tab or window
-
Error “Share not found”
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Nothing meaningful in the logs related to the issue
The issue was encountered on Nextcloud v30. We updated to v32, but the issue still there. Also checked the admin configuration for share links permission, but there are no limitations set.
I already went through Github and the forum but could not find anything related to this issue.
Thank you in advance for the support.
