The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.2
- Operating system and version (e.g., Ubuntu 24.04):
Raspberry Pi OS
- Web server and version (e.g, Apache 2.4.25):
as in AIO latest v10.0.0
- Reverse proxy and version _(e.g. nginx 1.27.2)
none
- PHP version (e.g, 8.3):
as in AIO latest v10.0.0
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
after automatic upgrade to v30
- Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using Cloudflare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
- Instance was first set up in a “home environment” behind a native IPv6 ISP connection without IPv4 support.
- After a while, it became evident that not all networks used by clients supported IPv6. An IPv4 address was added to the connection, NC is now running behind NAT with necessary ports forwarded from the router to the host (in addition to non-NAT IPv6 setup).
- After nightly backups, Apache often (but not always) showed a “503 Service unavailable” error (no NC error page, but “native” Apache error page).
- This could be fixed by restarting docker on the Raspberry.
- Yesterday, an automatic update to v30 was run.
- Since then, the following apps could not be updated and were disabled: Deck, Calendar, Spreed, Contacts
- Manual update of Deck worked
- Since then, the following apps cannot be updated: Social Login (working, though), Calendar, Contacts, Group Folders, Nextcloud Office, Talk
- As I’m writing this, updating Group Folders worked. I did not change anything.
- I have the feeling, this has to do with the network setup, since also, there’s always the error that the Web server cannot connect to itself.
Steps to replicate it (hint: details matter!):
- In Admin apps overview click on “Update to 20.0.2” for Talk
- Popup occurs after a couple of seconds: "An error occured during the request. Unable to proceed. Could not update app.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"ywUHwPJcyUXiHt0jAzrv","level":3,"time":"2024-11-27T14:00:19+00:00","remoteAddr":"147.161.164.182","user":"admin","app":"no app in context","method":"GET","url":"/settings/apps/update/spreed","message":"cURL error 6: Could not resolve host: objects.githubusercontent.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://objects.githubusercontent.com/github-production-release-asset-2e65be/377448625/802d4fb0-b50a-4c06-8683-ec1144a4d26a?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=releaseassetproduction%2F20241127%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20241127T140008Z&X-Amz-Expires=300&X-Amz-Signature=fde0910c47c5ed6b3696abbb2bcde161efd9e3474dff84c281c6fa292eaf0d31&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3Dspreed-v20.0.2.tar.gz&response-content-type=application%2Foctet-stream","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0","version":"30.0.2.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 6: Could not resolve host: objects.githubusercontent.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://objects.githubusercontent.com/github-production-release-asset-2e65be/377448625/802d4fb0-b50a-4c06-8683-ec1144a4d26a?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=releaseassetproduction%2F20241127%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20241127T140008Z&X-Amz-Expires=300&X-Amz-Signature=fde0910c47c5ed6b3696abbb2bcde161efd9e3474dff84c281c6fa292eaf0d31&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3Dspreed-v20.0.2.tar.gz&response-content-type=application%2Foctet-stream","Code":0,"Trace":[{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":[{"__class__":"GuzzleHttp\\Handler\\CurlHandler"},"*** sensitive parameters replaced ***",{"__class__":"GuzzleHttp\\Handler\\CurlFactory"}]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":[{"__class__":"GuzzleHttp\\Handler\\CurlHandler"},"*** sensitive parameters replaced ***",{"__class__":"GuzzleHttp\\Handler\\CurlFactory"}]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Http/Client/DnsPinMiddleware.php","line":106,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":107,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":73,"function":"checkRedirect","class":"GuzzleHttp\\RedirectMiddleware","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/FulfilledPromise.php","line":48,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\RedirectMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":52,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\FulfilledPromise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":251,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->","args":[true]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":227,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":272,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":229,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":69,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/lib/private/Http/Client/Client.php","line":205,"function":"request","class":"GuzzleHttp\\Client","type":"->","args":["get","*** sensitive parameters replaced ***",{"0":"And 1 more entries, set log level to debug to see all entries","verify":"/var/www/html/resources/config/ca-bundle.crt","timeout":120,"sink":"/tmp/oc_tmp_Fnmlnd-.tar.gz","nextcloud":{"allow_local_address":true},"headers":{"User-Agent":"Nextcloud Server Crawler","Accept-Encoding":"gzip"}}]},{"file":"/var/www/html/lib/private/Installer.php","line":246,"function":"get","class":"OC\\Http\\Client\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Installer.php","line":144,"function":"downloadApp","class":"OC\\Installer","type":"->","args":["*** sensitive parameters replaced ***",false]},{"file":"/var/www/html/apps/settings/lib/Controller/AppSettingsController.php","line":609,"function":"updateAppstoreApp","class":"OC\\Installer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"updateApp","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Settings\\Controller\\AppSettingsController"},"updateApp"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Settings\\Controller\\AppSettingsController"},"updateApp"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Settings\\Controller\\AppSettingsController","updateApp",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"appId":"*** sensitive parameters replaced ***","_route":"settings.appsettings.updateapp"}]},{"file":"/var/www/html/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/settings/apps/update/spreed"]},{"file":"/var/www/html/index.php","line":24,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"cURL error 6: Could not resolve host: objects.githubusercontent.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://objects.githubusercontent.com/github-production-release-asset-2e65be/377448625/802d4fb0-b50a-4c06-8683-ec1144a4d26a?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=releaseassetproduction%2F20241127%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20241127T140008Z&X-Amz-Expires=300&X-Amz-Signature=fde0910c47c5ed6b3696abbb2bcde161efd9e3474dff84c281c6fa292eaf0d31&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3Dspreed-v20.0.2.tar.gz&response-content-type=application%2Foctet-stream","exception":[],"CustomMessage":"cURL error 6: Could not resolve host: objects.githubusercontent.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://objects.githubusercontent.com/github-production-release-asset-2e65be/377448625/802d4fb0-b50a-4c06-8683-ec1144a4d26a?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=releaseassetproduction%2F20241127%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20241127T140008Z&X-Amz-Expires=300&X-Amz-Signature=fde0910c47c5ed6b3696abbb2bcde161efd9e3474dff84c281c6fa292eaf0d31&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3Dspreed-v20.0.2.tar.gz&response-content-type=application%2Foctet-stream"},"id":"67472b23e7bae"}
Nextcloud container
62e9d3e67f62:/var/www/html# ping objects.githubusercontent.com
PING objects.githubusercontent.com (185.199.109.133): 56 data bytes
64 bytes from 185.199.109.133: seq=0 ttl=42 time=12.579 ms
64 bytes from 185.199.109.133: seq=1 ttl=42 time=11.910 ms
^C
--- objects.githubusercontent.com ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 11.910/12.244/12.579 ms
62e9d3e67f62:/var/www/html# ping6 objects.githubusercontent.com
ping6: bad address 'objects.githubusercontent.com'
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"appsallowlist": false,
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "***REMOVED SENSITIVE VALUE***",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.2.2",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatedirectory": "\/nc-updater",
"loglevel": "2",
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "",
"data-fingerprint": "0b00844cc341a32dc3fadefc2842ba88",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"DOMAIN": "***REMOVED SENSITIVE VALUE***"
}
}
Apps
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- app_api: 4.0.0
- bruteforcesettings: 3.0.0
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- collectives: 2.15.1
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- deck: 1.14.2
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- groupfolders: 18.0.6
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud-aio: 0.7.0
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- notify_push: 0.7.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- sociallogin: 5.6.7
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- twofactor_totp: 12.0.0-dev
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled: - calendar: 4.7.16 (installed 4.7.16)
- contacts: 6.0.0 (installed 6.0.0)
- encryption: 2.18.0
- files_external: 1.22.0
- richdocuments: 8.4.8 (installed 8.4.8)
- spreed: 19.0.11 (installed 19.0.11)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- user_ldap: 1.21.0
Summary
I suspect the error is in the network configuration. Please advise, which further logs I could supply, so that you would be able to help me. Thank you very much!
