Nextcloud version: 24.0.3.2
Operating system and version: Ubuntu 20.04)
Apache or nginx version: Unknown, Running Nextcloiud from Ubuntu Snap Install
PHP version: Unknown, Running Nextcloiud from Ubuntu Snap Install
When trying to sync files using the Desktop Client for Windows 10 (Version 3.5.4) I am getting this error: "Server replied with an error while reading directory [Directory Name]: connection closed.
This is not happening for all files I have shared just 2 directory’s that won’t sync nor appear in file explorer.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Share files to my user
- Tell desktop client to sync thoes files.
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/snap/nextcloud/current/htdocs/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
'url' => '/extra-apps',
'writable' => true,
),
),
'supportedDatabases' =>
array (
0 => 'mysql',
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'default_phone_region' => '1',
'redis' =>
array (
'host' => '/tmp/sockets/redis.sock',
'port' => 0,
),
'log_type' => 'file',
'logfile' => '/var/snap/nextcloud/current/logs/nextcloud.log',
'logfilemode' => 416,
'instanceid' => 'ocddxcpapuav',
'passwordsalt' => 'dqf5BqKeB6i/eR0/mf6foWtljXQthy',
'secret' => 'wPODUEvND1kDtPqzbzPvkDm5KkImrneG1FVn+o7NYjs3FacD',
'trusted_domains' =>
array (
0 => 'Internal IP',
1 => 'Public IP',
2 => 'FQDN',
),
'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
'dbtype' => 'mysql',
'version' => '24.0.3.2',
'overwrite.cli.url' => 'http://IP',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'PASSWORD',
'installed' => true,
'maintenance' => false,
'mail_from_address' => 'nextcloud',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'MAIL DOMAIN',
'mail_smtphost' => 'FQDN of MailServer',
'mail_smtpport' => 'SMTP PORT',
'mail_smtpauthtype' => 'PLAIN',
'twofactor_enforced' => 'false',
'twofactor_enforced_groups' =>
array (
0 => 'Admin-Maintenance',
1 => 'Maintenance',
),
'twofactor_enforced_excluded_groups' =>
array (
0 => 'admin',
),
'skeletondirectory' => '',
'loglevel' => 2,
The output of your Apache/nginx/system log in /var/log/____:
Can't find any Apache Logs here. cd /var/log Here is all log files listed in this directory.
alternatives.log alternatives.log.8.gz bootstrap.log dmesg.1.gz dpkg.log.2.gz faillog kern.log.4.gz syslog.4.gz ubuntu-advantage.log.4.gz wtmp
alternatives.log.1 alternatives.log.9.gz btmp dmesg.2.gz dpkg.log.3.gz fontconfig.log landscape syslog.5.gz ubuntu-advantage.log.5.gz
alternatives.log.2.gz apt btmp.1 dmesg.3.gz dpkg.log.4.gz installer lastlog syslog.6.gz ubuntu-advantage.log.6.gz
alternatives.log.3.gz auth.log cloud-init.log dmesg.4.gz dpkg.log.5.gz journal private syslog.7.gz ubuntu-advantage-timer.log
alternatives.log.4.gz auth.log.1 cloud-init-output.log dpkg.log dpkg.log.6.gz kern.log syslog ubuntu-advantage.log ubuntu-advantage-timer.log.1
alternatives.log.5.gz auth.log.2.gz dist-upgrade dpkg.log.1 dpkg.log.7.gz kern.log.1 syslog.1 ubuntu-advantage.log.1 ubuntu-advantage-timer.log.2.gz
alternatives.log.6.gz auth.log.3.gz dmesg dpkg.log.10.gz dpkg.log.8.gz kern.log.2.gz syslog.2.gz ubuntu-advantage.log.2.gz ubuntu-advantage-timer.log.3.gz
alternatives.log.7.gz auth.log.4.gz dmesg.0 dpkg.log.11.gz dpkg.log.9.gz kern.log.3.gz syslog.3.gz ubuntu-advantage.log.3.gz unattended-upgrades
in /var/snap/nextcloud/current/logs I found this:
Tue Aug 16 20:15:28.181308 2022] [proxy_fcgi:error] [pid 1798407:tid 140668953417472] (70008)Partial results are valid but processing is incomplete: [client CLIENT IP] AH01075: Error dispatching request to : (reading input brigade)
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
/var/www does not exist. in /var/snap/nextcloud/current/logs I found this:
2022-08-16 14:17:22:474 [ debug nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\abstractnetworkjob.cpp:298 ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::LsColJob finished for “/Mt Sunshine/Commission Reports/Leasing”
2022-08-16 14:17:22:474 [ info sync.discovery C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\discovery.cpp:42 ]: STARTING “Mt Sunshine/Commission Reports/Leasing/2021” OCC::ProcessDirectoryJob::NormalQuery “Mt Sunshine/Commission Reports/Leasing/2021” OCC::ProcessDirectoryJob::ParentDontExist
2022-08-16 14:17:22:474 [ info nextcloud.sync.accessmanager C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\accessmanager.cpp:78 ]: 6 “PROPFIND” “http://FQDN/remote.php/dav/files/dmarlatt/Mt Sunshine/Commission Reports/Leasing/2021” has X-Request-ID “0a64a82a-e50a-44ea-8287-415920051160”
2022-08-16 14:17:22:474 [ debug nextcloud.sync.cookiejar C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\cookiejar.cpp:90 ] [ OCC::CookieJar::cookiesForUrl ]: QUrl(“FQDN/remote.php/dav/files/dmarlatt/Mt Sunshine/Commission Reports/Leasing/2021”) requests: (QNetworkCookie(“nc_sameSiteCookielax=true; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=FQDN; path=/”), QNetworkCookie(“nc_sameSiteCookiestrict=true; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=FQDN; path=/”), QNetworkCookie(“oc_sessionPassphrase=MFJbdOZWEc6pF3KARf%2F71sWITETdHhm54sRMWGWOW16evHmzKZelmjEkECDY%2BY1KNLpkOgOUsY%2B40LmDxbCAH%2Fm1qsKFJpxfJoWNoEjTPi9%2BDkfxvdGQdJQHPLUzzTt6; HttpOnly; domain=FQDN; path=/”), QNetworkCookie(“ocddxcpapuav=ot3f3305q1i51f2g1658m1c9nn; HttpOnly; domain=FQDN; path=/”))
2022-08-16 14:17:22:474 [ info nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\abstractnetworkjob.cpp:361 ]: OCC::LsColJob created for “http://FQDN” + “/Mt Sunshine/Commission Reports/Leasing/2021” “OCC::DiscoverySingleDirectoryJob”
2022-08-16 14:17:22:540 [ info nextcloud.sync.credentials.webflow C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\creds\webflowcredentials.cpp:425 ]: request finished
2022-08-16 14:17:22:540 [ warning nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\abstractnetworkjob.cpp:224 ]: QNetworkReply::RemoteHostClosedError “Connection closed” QVariant(Invalid)
2022-08-16 14:17:22:540 [ warning nextcloud.sync.credentials.webflow C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\creds\webflowcredentials.cpp:227 ]: QNetworkReply::RemoteHostClosedError
2022-08-16 14:17:22:540 [ warning nextcloud.sync.credentials.webflow C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\creds\webflowcredentials.cpp:228 ]: “Connection closed”
2022-08-16 14:17:22:540 [ info nextcloud.sync.networkjob.lscol C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\networkjobs.cpp:395 ]: LSCOL of QUrl(“http://FQDN/remote.php/dav/files/dmarlatt/Mt Sunshine/Sunshine POD/Detroit and Terraces”) FINISHED WITH STATUS “RemoteHostClosedError Connection closed”
2022-08-16 14:17:22:540 [ warning nextcloud.sync.discovery C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\discoveryphase.cpp:589 ]: LSCOL job error “Connection closed” 0 QNetworkReply::RemoteHostClosedError
2022-08-16 14:17:22:540 [ warning sync.discovery C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\discovery.cpp:1745 ]: Server error in directory “Mt Sunshine/Sunshine POD/Detroit and Terraces” 0
2022-08-16 14:17:22:540 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\tray\usermodel.cpp:485 ]: Item “Nextcloud” retrieved resulted in “Server replied with an error while reading directory "Mt Sunshine/Sunshine POD/Detroit and Terraces" : Connection closed”
2022-08-16 14:17:22:541 [ info nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\tray\activitylistmodel.cpp:547 ]: Error successfully added to the notification list: “Server replied with an error while reading directory "Mt Sunshine/Sunshine POD/Detroit and Terraces" : Connection closed”
2022-08-16 14:17:22:555 [ info nextcloud.sync.engine C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\syncengine.cpp:838 ]: Sync run took 1139 ms
2022-08-16 14:17:22:555 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\common/ownsql.h:145 ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 “last_sync”
2022-08-16 14:17:22:555 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\common/ownsql.h:145 ] [ OCC::SqlQuery::bindValue ]: SQL bind 2 QVariant(qlonglong, 1660681042)
2022-08-16 14:17:22:555 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\common\ownsql.cpp:295 ] [ OCC::SqlQuery::exec ]: SQL exec “INSERT OR REPLACE INTO key_value_store (key, value) VALUES(?1, ?2);”
2022-08-16 14:17:22:556 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\common\ownsql.cpp:328 ] [ OCC::SqlQuery::exec ]: Last exec affected 1 rows.
2022-08-16 14:17:22:556 [ debug nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\libsync\abstractnetworkjob.cpp:298 ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::LsColJob finished for “/Mt Sunshine/Sunshine POD/Detroit and Terraces”
2022-08-16 14:17:22:561 [ info nextcloud.gui.folder C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\folder.cpp:964 ]: Client version 3.5.4stable-Win64 (build 20220802) Qt 5.15.2 SSL OpenSSL 1.1.1l 24 Aug 2021
2022-08-16 14:17:22:561 [ warning nextcloud.gui.folder C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\folder.cpp:971 ]: SyncEngine finished with ERROR
2022-08-16 14:17:22:561 [ info nextcloud.gui.folder C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\folder.cpp:413 ]: Folder “” sync result: OCC::SyncResult::SyncPrepare
2022-08-16 14:17:22:561 [ info nextcloud.gui.folder C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\folder.cpp:997 ]: the last 2 syncs failed
2022-08-16 14:17:22:561 [ debug nextcloud.gui.socketapi C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\socketapi\socketapi.cpp:205 ] [ OCC::SocketListener::sendMessage ]: Sending SocketAPI message → “UPDATE_VIEW:C:\Users\dmarlatt\Nextcloud” to QLocalSocket(0x17a07b250e0)
2022-08-16 14:17:22:562 [ info nextcloud.gui.application C:\Users\sysadmin\AppData\Local\Temp\2\windows-11185\client-building\desktop\src\gui\owncloudgui.cpp:196 ]: Sync state changed for folder “http://FQDN/remote.php/dav/files/dmarlatt/” : “Error”