Nextcloud version (eg, 20.0.5): 25.0.3
Operating system and version (eg, Ubuntu 20.04): Debian 11
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.54
PHP version (eg, 7.4): 8.1
The issue you are facing: I can’t find files in S3 Bucket
Is this the first time you’ve seen this error? Y:
Steps to replicate it:
- Migrate from standard install with local storage to s3 primary storage using this guide https://github.com/nextcloud/server/issues/25781#issuecomment-1326828065
- After fiew days some users reports sync problems, take a look on S3 interface and see that there are no updates for a week but all files seems to be present on Nextcloud interface
The output of your Nextcloud log in Admin > Logging:
[PHP] Erreur: Error: fopen(https://******.s3.gra.perf.cloud.ovh.net/urn%3Aoid%3A163954): Failed to open stream: HTTP request failed! HTTP/1.1 416 Requested Range Not Satisfiable
at /var/www/nextcloud/www/lib/private/Files/ObjectStore/S3ObjectTrait.php#87 at <<closure>>
0. <<closure>>
OC\Log\ErrorHandler::onError()
1. /var/www/nextcloud/www/lib/private/Files/ObjectStore/S3ObjectTrait.php line 87
fopen()
2. /var/www/nextcloud/www/lib/private/Files/Stream/SeekableHttpStream.php line 89
OC\Files\ObjectStore\S3->OC\Files\ObjectStore\{closure}("*** sensitive parameters replaced ***")
3. /var/www/nextcloud/www/lib/private/Files/Stream/SeekableHttpStream.php line 140
OC\Files\Stream\SeekableHttpStream->reconnect()
4. /var/www/nextcloud/www/lib/private/Files/Stream/SeekableHttpStream.php line 165
OC\Files\Stream\SeekableHttpStream->getCurrent()
5. <<closure>>
OC\Files\Stream\SeekableHttpStream->stream_read()
6. /var/www/nextcloud/www/3rdparty/icewind/streams/src/Wrapper.php line 55
fread()
7. /var/www/nextcloud/www/3rdparty/icewind/streams/src/CallbackWrapper.php line 96
Icewind\Streams\Wrapper->stream_read()
8. <<closure>>
Icewind\Streams\CallbackWrapper->stream_read()
9. /var/www/nextcloud/www/3rdparty/sabre/http/lib/Sapi.php line 110
stream_copy_to_stream()
10. /var/www/nextcloud/www/3rdparty/sabre/dav/lib/DAV/Server.php line 490
Sabre\HTTP\Sapi::sendResponse()
11. /var/www/nextcloud/www/3rdparty/sabre/dav/lib/DAV/Server.php line 253
Sabre\DAV\Server->invokeMethod()
12. /var/www/nextcloud/www/3rdparty/sabre/dav/lib/DAV/Server.php line 321
Sabre\DAV\Server->start()
13. /var/www/nextcloud/www/apps/dav/lib/Server.php line 360
Sabre\DAV\Server->exec()
14. /var/www/nextcloud/www/apps/dav/appinfo/v2/remote.php line 35
OCA\DAV\Server->exec()
15. /var/www/nextcloud/www/remote.php line 171
require_once("/var/www/nextcl ... p")
GET /remote.php/dav/files/<user>/<Path>/IMG_0768.jpg
from <IP> by <user> at 2023-02-16T11:20:21+00:00
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
$CONFIG = array (
'instanceid' => '*****',
'passwordsalt' => '*****',
'secret' => '*******',
'trusted_domains' =>
array (
0 => 'cloud.******.com',
1 => 'cloud.******.fr',
),
'datadirectory' => '/var/www/nextcloud/www/data',
'dbtype' => 'mysql',
'version' => '25.0.3.2',
'overwrite.cli.url' => 'https://cloud.******.fr',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '*******',
'installed' => true,
'maintenance' => false,
'objectstore' =>
array (
'class' => 'OC\\Files\\ObjectStore\\S3',
'arguments' =>
array (
'bucket' => '******',
'autocreate' => true,
'hostname' => '********',
'port' => 443,
'key' => '******',
'secret' => '*******',
'use_ssl' => true,
'use_path_style' => false,
'region' => '*****',
),
),
'loglevel' => '2',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '127.0.0.1',
'port' => 6379,
'dbindex' => 0,
'password' => '*********',
'timeout' => 1.5,
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'updater.secret' => '*****',
'default_phone_region' => 'FR',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'cloud',
'mail_domain' => '*******',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 's*****',
'mail_smtpport' => '587',
'mail_smtpname' => '********',
'mail_smtppassword' => '*******',
);
The output of your Apache/nginx/system log in /var/log/____:
[Thu Feb 16 12:37:53.211794 2023] [access_compat:error] [pid 189383:tid 139892654864128] [client ********57864] AH01797: client denied by server configuration: /var/www/nextcloud/www/data/.ocdata
[Thu Feb 16 12:40:55.624358 2023] [access_compat:error] [pid 189384:tid 139893560817408] [client ********:57949] AH01797: client denied by server configuration: /var/www/nextcloud/www/data/.ocdata
Actually the file concerned by the report in the log as been deleted
I ran filescan with no effects as seems that it doen’t scan s3 storage:
sudo -u nextcloud /usr/bin/php8.1 occ files:scan --all
±--------±------±-------------+
| Folders | Files | Elapsed time |
±--------±------±-------------+
| 0 | 0 | 00:00:00 |
±--------±------±-------------+
aws ls s3://my-bucket
shows no updates for a week BUT files are present on interface
The datadir on server is empty