Running Nextcloud Talk for the first time

Hi there,

I am running Nextcloud account with a shared hosting account. The provider is planetcentral hosting

First sorry if my information doesn’t sound right but this is my first post and first time using nextcloud talk.

I am trying to use the nextcloud talk for business. As a test I setup a nextcloud talk call.

The guests can be added but my image will not load and just keeps spinning the loading screen.

Does anyone have any idea what might cause this?