Nextcloud Server version: 33.0.3
Operating system and version: Ubuntu 24.04 LTS
Web server and version: Apache Server version 2.4.58 (Ubuntu)
PHP version: 8.4
Is this the first time you’ve seen this error: Yes
When did this problem seem to first start?
Installation method : package installer
I’m using mod_security
I’ve had this working previously, bit have changed phones and when I start the memories app on my android phone I get the message"Failed to fetch" and once that disappear Ican see “Nothing to show here”. At the bottom of the screen I can see ‘Explore’ and when I click on that I get the next screen, which to start with show some picture at the top. I also see options for Folders, Videos,… and Settings. if I select photos I can see all subfolders for my pictures, so they are there and accessable.
Steps to replicate it:
Install the memories client on Android and connect. i’ve done this on a few different devices including Pixel with the same result/
There are no error on the server side
Configuration
sudo -u www-data php /var/www/docs/occ config:list
{
"system": {
"instanceid": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"passwordsalt": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"secret": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"serverid": 1,
"trusted_domains": \[
"ourcloud.zudiewiener.com"
\],
"datadirectory": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbtype": "mysql",
"version": "33.0.3.2",
"overwrite.cli.url": "https:\\/\\/ourcloud.zudiewiener.com",
"dbname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbhost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbport": "",
"dbtableprefix": "oc\_",
"mysql.utf8mb4": true,
"dbuser": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbpassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"installed": true,
"memcache.local": "\\\\OC\\\\Memcache\\\\Redis",
"memcache.distributed": "\\\\OC\\\\Memcache\\\\Redis",
"memcache.locking": "\\\\OC\\\\Memcache\\\\Redis",
"redis": {
"host": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"port": 6379,
"timeout": 0,
"password": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*"
},
"mail_from_address": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtphost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtpport": "587",
"mail_smtpauth": 1,
"mail_smtpname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtppassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"maintenance_window_start": 100,
"default_phone_region": "AU",
"auth.bruteforce.protection.enabled": false,
"memories.db.triggers.fcu": true,
"memories.exiftool": "\\/var\\/www\\/docs\\/apps\\/memories\\/bin-ext\\/exiftool-amd64-glibc",
"memories.vod.path": "\\/var\\/www\\/docs\\/apps\\/memories\\/bin-ext\\/go-vod-amd64",
"memories.vod.ffmpeg": "\\/usr\\/bin\\/ffmpeg",
"memories.vod.ffprobe": "\\/usr\\/bin\\/ffprobe",
"preview_max_x": 2048,
"preview_max_y": 2048,
"memories.gis_type": 1,
"maintenance": false,
"theme": "",
"loglevel": 2,
"enabledPreviewProviders": \[
"OC\\\\Preview\\\\Image",
"OC\\\\Preview\\\\HEIC",
"OC\\\\Preview\\\\TIFF",
"OC\\\\Preview\\\\Movie",
"OC\\\\Preview\\\\MP4"
\],
"updater.secret": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*"
},
"apps": {
"activity": {
"enabled": "no",
"installed_version": "2.21.1",
"types": "filesystem"
},
"app_api": {
"enabled": "no",
"installed_version": "4.0.6",
"types": ""
},
"backgroundjob": {
"lastjob": "34"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "6.2.4",
"types": ""
},
"cfg_share_links": {
"enabled": "no",
"installed_version": "6.1.1",
"types": ""
},
"circles": {
"enabled": "no",
"installed_version": "29.0.0-dev",
"loopback_tmp_scheme": "https",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.17.0",
"types": "filesystem"
},
"comments": {
"enabled": "no",
"installed_version": "1.19.0",
"types": "logging"
},
"contacts": {
"allowSocialSync": "no",
"enabled": "yes",
"installed_version": "8.4.5",
"types": "dav"
},
"contactsinteraction": {
"enabled": "no",
"installed_version": "1.10.0",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"emailTestSuccessful": "1",
"excludeGroups": "allow",
"installedat": "1722669629.4388",
"lastcron": 1778221201,
"lastupdateResult": "\[\]",
"lastupdatedat": 1778220150,
"metadataGenerationDone": true,
"moveavatarsdone": "yes",
"previewMovedDone": true,
"previewsCleanedUp": "1",
"public_files": "files_sharing\\/public.php",
"shareapi_allow_links": "no",
"shareapi_allow_public_upload": "no",
"shareapi_allow_resharing": "no",
"shareapi_allow_view_without_download": "no",
"shareapi_default_permissions": "15",
"shareapi_enable_link_password_by_default": true,
"shareapi_enabled": "yes",
"shareapi_enforce_links_password": true,
"shareapi_exclude_groups": "allow",
"shareapi_exclude_groups_list": "\[\\"SharedRW\\",\\"SharedReadOnly\\"\]",
"shareapi_only_share_with_group_members": "yes",
"updater.secret.created": 1778216367,
"vendor": "nextcloud",
"files_metadata": {
"photos-original_date_time": {
"value": null,
"type": "int",
"etag": "",
"indexed": true,
"editPermission": 0
},
"photos-exif": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-ifd0": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-size": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"blurhash": {
"value": null,
"type": "string",
"etag": "eb7dc9b08366f382adcaf5731a92552c",
"indexed": false,
"editPermission": 0
},
"photos-gps": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-place": {
"value": null,
"type": "string",
"etag": "",
"indexed": true,
"editPermission": 0
}
},
"oc.integritycheck.checker": \[\]
},
"dashboard": {
"enabled": "yes",
"installed_version": "7.13.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"builtSocialSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"hasCustomDefaultContact": false,
"installed_version": "1.36.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"sendEventRemindersToSharedUsers": "no",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": ""
},
"federation": {
"enabled": "no",
"installed_version": "1.19.0",
"types": "authentication"
},
"files": {
"enabled": "yes",
"installed_version": "2.5.0",
"mimetype_version": "33.0.2.2",
"types": "filesystem"
},
"files_accesscontrol": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": "filesystem"
},
"files_downloadlimit": {
"enabled": "yes",
"installed_version": "5.1.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "no",
"installed_version": "2.10.0",
"types": ""
},
"files_reminders": {
"enabled": "no",
"installed_version": "1.2.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"incoming_server2server_share_enabled": "no",
"installed_version": "1.25.2",
"lookupServerEnabled": "no",
"lookupServerUploadEnabled": "no",
"outgoing_server2server_share_enabled": "no",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "no",
"installed_version": "1.22.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": ""
},
"groupfolders": {
"enabled": "yes",
"installed_version": "21.0.7",
"types": "filesystem,dav"
},
"logreader": {
"enabled": "yes",
"installed_version": "6.0.0",
"shownLevels": "\[2,3,4\]",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"memories": {
"enabled": "\[\\"SharedReadOnly\\"\]",
"installed_version": "8.0.1",
"last_index_job_duration": "10.29",
"last_index_job_start": "1778220601",
"last_index_job_status": "Indexing completed successfully",
"last_index_job_status_type": "success",
"types": ""
},
"nextcloud_announcements": {
"enabled": "no",
"installed_version": "1.18.0",
"types": "logging"
},
"notes": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"notifications": {
"enabled": "no",
"installed_version": "2.17.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"password_policy": {
"enabled": "no",
"installed_version": "1.19.0",
"types": "authentication"
},
"photos": {
"enabled": "yes",
"installed_version": "6.0.0",
"lastPlaceMappedUser": "poldi",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"previewgenerator": {
"enabled": "yes",
"installed_version": "5.13.0",
"types": "filesystem"
},
"privacy": {
"enabled": "yes",
"installed_version": "5.0.0",
"readableLocation": "de",
"types": ""
},
"profile": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "prevent_group_restriction"
},
"recommendations": {
"enabled": "no",
"installed_version": "2.1.0",
"types": ""
},
"related_resources": {
"enabled": "no",
"installed_version": "1.4.0",
"types": ""
},
"serverinfo": {
"enabled": "no",
"installed_version": "1.19.0",
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": ""
},
"sharebymail": {
"enabled": "no",
"installed_version": "1.19.0",
"types": "filesystem"
},
"support": {
"enabled": "no",
"installed_version": "1.12.0",
"types": "session"
},
"survey_client": {
"enabled": "no",
"installed_version": "1.17.0",
"types": ""
},
"suspicious_login": {
"enabled": "no",
"installed_version": "8.0.0",
"types": "authentication"
},
"systemtags": {
"enabled": "no",
"installed_version": "1.19.0",
"types": "logging"
},
"text": {
"enabled": "no",
"installed_version": "3.10.1",
"types": "dav"
},
"theming": {
"enabled": "yes",
"installed_version": "2.8.0",
"types": "logging"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "15.0.0",
"types": ""
},
"updatenotification": {
"calendar": "6.2.4",
"cfg_share_links": "6.1.1",
"contacts": "8.4.5",
"core": "33.0.3.2",
"enabled": "yes",
"files_accesscontrol": "2.0.3",
"groupfolders": "21.0.7",
"installed_version": "1.23.0",
"memories": "7.8.2",
"notes": "5.0.0",
"previewgenerator": "5.13.0",
"types": "",
"update_check_errors": 0
},
"user_status": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": ""
},
"weather_status": {
"enabled": "no",
"installed_version": "1.9.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "filesystem"
},