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Sorry to hear you’re facing problems
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example
Or for longer, use three backticks above and below the code snippet:
longer
example
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):
The issue you are facing:
My router changed the IP address for the server I am using that is running Nextcloud. I installed Nextcloud on Xubuntu 18.04 using Snap, so version 15.0.10.snap1.
Xubuntu is on an old laptop I’m using as a server for my home network, so very simple. No email or anything complicated – just a replacement for Dropbox.
This morning, I got an error on my desktop client saying “host unreachable.” I tried to sign on with the original IP address and found that it didn’t work. I tried to sign on with the new address, and that didn’t work either.
I went to the server, tried the same things, no luck. The error message said “access through an untrusted doman” and I needed to add the new address in the “trusted_domain” setting. I found a forum post that said to edit the config.php file, var/snap/nextcloud/config, adding the new IP address and a trusted_domain setting. That didn’t work either. And I remembered to reboot.
So I’m stuck. I know just enough to use the command line to get myself in trouble, so thought installing via Snap would mean I didn’t have to do a lot of admin work. I’m not even sure if there is a way to sign in to my account someway other than the web interface at the IP address.
How do I fix this problem? Or would it be easier to delete this nextcloud installation via snap and reinstall it?
Thanks for your help.
Is this the first time you’ve seen this error? (Y/N): yes
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE