Richdocuments folder created with update leads to neverending loop

Ushur · February 9, 2024, 10:52am

Nextcloud version (eg, 20.0.5): 27.1.6
Operating system and version (eg, Ubuntu 20.04): webhost
Apache or nginx version (eg, Apache 2.4.25): webhost
PHP version (eg, 7.4): 7.4

The issue you are facing:
With everupdate two folders are created again: richdocuments and richdocumentscode. When trying to access nextcloud nothing happens and there is an endless timeout loop trying to access those folders

Is this the first time you’ve seen this error? (Y/N): Y (with every update since I installed nextcloud 26.0.1)

Steps to replicate it:

Update nextcloud
Try to acess nextcloud

The output of your Nextcloud log in Admin > Logging:

Cannot be accessed cause of timeout

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '1',
  'passwordsalt' => 'Password1',
  'secret' => 'SuperSecretSecret',
  'trusted_domains' => 
  array (
    0 => 'ushur.thegreatest.ever',
  ),
  'datadirectory' => '/directory/data',
  'dbtype' => 'mysql',
  'version' => '27.1.6.2',
  'overwrite.cli.url' => 'ushur.thegreatest.ever',
  'dbname' => 'mydb',
  'dbhost' => 'localhost:1',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'ushur',
  'dbpassword' => 'SuperSecretPassword1',
  'installed' => true,
  'profile.enabled' => true,
  'default_language' => 'de',
  'default_locale' => 'de_DE',
  'versions_retention_obligation' => '90, auto',
  'account_manager.default_property_scope' => 
  array (
    'email' => 'v2-private',
    'displayname' => 'v2-local',
  ),
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'updater.secret' => 'UshurIsTheBest',
);

The output of your Apache/nginx/system log in /var/log/____:

Don't have it. It's webhostet

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

{"reqId":"ZcO@mQd9I1i7TdwGB1oHvwAAACQ","level":1,"time":"2024-02-07T17:32:10+00:00","remoteAddr":"5.44.111.143","user":"--","app":"no app in context","method":"GET","url":"/richdocumentscode/proxy.php?req=/hosting/capabilities","message":"Unable to generate a URL for the named route \"cloud_federation_api.RequestHandler.addShare\" as such route does not exist.","userAgent":"Nextcloud Server Crawler","version":"27.1.3.2","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"cloud_federation_api.RequestHandler.addShare\" as such route does not exist.","Code":0,"Trace":[{"file":"/MyCloudFolder/lib/private/Route/Router.php","line":380,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->","args":["cloud_federation_api.RequestHandler.addShare",[],1]},{"file":"/MyCloudFolder/lib/private/URLGenerator.php","line":103,"function":"generate","class":"OC\\Route\\Router","type":"->","args":["cloud_federation_api.RequestHandler.addShare",[]]},{"file":"/MyCloudFolder/lib/private/URLGenerator.php","line":115,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->","args":["cloud_federation_api.requesthandlercontroller.addShare",[]]},{"file":"/MyCloudFolder/apps/cloud_federation_api/lib/Capabilities.php","line":62,"function":"linkToRouteAbsolute","class":"OC\\URLGenerator","type":"->","args":["cloud_federation_api.requesthandlercontroller.addShare"]},{"file":"/MyCloudFolder/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\CloudFederationAPI\\Capabilities","type":"->","args":[]},{"file":"/MyCloudFolder/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/MyCloudFolder/lib/private/TemplateLayout.php","line":240,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/MyCloudFolder/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/MyCloudFolder/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/MyCloudFolder/lib/base.php","line":304,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/MyCloudFolder/lib/base.php","line":1011,"function":"checkMaintenanceMode","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/MyCloudFolder/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/MyCloudFolder/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":143,"message":"Unable to generate a URL for the named route \"cloud_federation_api.RequestHandler.addShare\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"cloud_federation_api.RequestHandler.addShare\" as such route does not exist."}}

jtr · February 9, 2024, 12:35pm

Are you using Nextcloud Office / Collabora?

'dbhost' => 'localhost:1',

Is this a typo or is that your actual dbhost value?

Ushur · February 9, 2024, 1:05pm

No.

It’s obfuscation and funny. Sorry to confuse you.

jtr · February 9, 2024, 1:06pm

Then uninstall the Nextcloud Office and Built-in Collabora apps. That’s what richdocuments and richdocumentscode are.

Ushur · February 9, 2024, 2:23pm

Mhhh. I already had uninstalled them. Seems they are coming back with the update, too.
But thanks for that advice. I uninstalled them again.

They also didn’t showed up in “Active Apps” as being installed, just when searching them.

jtr · February 9, 2024, 3:27pm

An update of server never will install random apps. Something is wrong here.

Can you provide the full output of:

the nextcloud.log from the time period where you ran the last update? It’ll show all app actions
occ app:list
maybe the actual parsed-by-Nextcloud config output: occ config:list system

Ushur · February 9, 2024, 3:51pm

Well I made the mistake to activate Collabora with resulted the first time in richdocuments error. I had to deinstall Collabora and to remove richtdocuments folders manually. After that they always show up again.

I can’t do the occ commands cause I am just on a hosted webspace and I have no access to these commands.

I can provice the update logs next time. I don’t get where the update starts and where it ends. I need to start a new logfile with the next update I think.

jtr · February 9, 2024, 4:23pm

Okay, now it makes sense why you’re seeing this. Sounds like you uninstalled richdocumentscode but never officially uninstalled richdocuments so it’s being reinstalled/updated because as far as Nextcloud is concerned it’s still installed.

Why did you have to remove the richdocuments apps installation folder manually? You mentioned an error of some sort?

What happens when you go to Admin settings → Apps and click Disable on the “Nextcloud Office” app today?

I can’t do the occ commands cause I am just on a hosted webspace and I have no access to these commands.

That does make things more challenging. Many web hosting providers let you enable ssh access, but it isn’t always on by default. Any chance that is the case with yours?

the named route \"cloud_federation_api.RequestHandler.addShare\"

This route is provided by the Federation app. What’s the state of that app on your server? Any chance you removed the folder for it too, rather than disabling it the correct way in Nextcloud?

EricJR · February 9, 2024, 4:38pm

Good evening,
I have quite same issue with au Nextcloud 28.0.2 : when richdocument is loaded, NC runs a never ending loop like @Ushur
Here is an extratc of my nextcloud.log if it can help :

{"reqId":"axyGb9ltse71QYudA2NE","level":3,"time":"2024-02-09T16:10:17+00:00","remoteAddr":"102.35.183.9","user":"eric","app":"richdocuments","method":"GET","url":"/index.php/settings/admin/overview","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0","version":"28.0.2.5","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","Code":0,"Trace":[{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":137,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/www/n.hfn.re/lib/private/Http/Client/DnsPinMiddleware.php","line":121,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":63,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Service/CapabilitiesService.php","line":165,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Service/CapabilitiesService.php","line":73,"function":"fetchFromRemote","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Service/CapabilitiesService.php","line":110,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Settings/Personal.php","line":73,"function":"hasTemplateSource","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/www/n.hfn.re/lib/private/Settings/Manager.php","line":217,"function":"getSection","class":"OCA\\Richdocuments\\Settings\\Personal","type":"->"},{"file":"/www/n.hfn.re/lib/private/Settings/Manager.php","line":331,"function":"getSettings","class":"OC\\Settings\\Manager","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":88,"function":"getPersonalSettings","class":"OC\\Settings\\Manager","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":112,"function":"formatSections","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":62,"function":"formatPersonalSections","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":148,"function":"getNavigationParameters","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/AdminSettingsController.php","line":71,"function":"getIndexResponse","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"index","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/www/n.hfn.re/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/www/n.hfn.re/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/www/n.hfn.re/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/www/n.hfn.re/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities"}}
{"reqId":"axyGb9ltse71QYudA2NE","level":3,"time":"2024-02-09T16:10:40+00:00","remoteAddr":"102.35.183.9","user":"eric","app":"richdocuments","method":"GET","url":"/index.php/settings/admin/overview","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0","version":"28.0.2.5","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","Code":0,"Trace":[{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":137,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/www/n.hfn.re/lib/private/Http/Client/DnsPinMiddleware.php","line":121,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":63,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Service/CapabilitiesService.php","line":165,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Service/CapabilitiesService.php","line":73,"function":"fetchFromRemote","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Service/CapabilitiesService.php","line":106,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/www/n.hfn.re/apps/richdocuments/lib/Settings/Personal.php","line":73,"function":"hasTemplateSaveAs","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/www/n.hfn.re/lib/private/Settings/Manager.php","line":217,"function":"getSection","class":"OCA\\Richdocuments\\Settings\\Personal","type":"->"},{"file":"/www/n.hfn.re/lib/private/Settings/Manager.php","line":331,"function":"getSettings","class":"OC\\Settings\\Manager","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":88,"function":"getPersonalSettings","class":"OC\\Settings\\Manager","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":112,"function":"formatSections","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":62,"function":"formatPersonalSections","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/CommonSettingsTrait.php","line":148,"function":"getNavigationParameters","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/apps/settings/lib/Controller/AdminSettingsController.php","line":71,"function":"getIndexResponse","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"index","class":"OCA\\Settings\\Controller\\AdminSettingsController","type":"->"},{"file":"/www/n.hfn.re/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/www/n.hfn.re/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/www/n.hfn.re/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/www/n.hfn.re/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/www/n.hfn.re/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities"}}
{"reqId":"axyGb9ltse71QYudA2NE","level":3,"time":"2024-02-09T16:11:02+00:00","remoteAddr":"102.35.183.9","user":"eric","app":"richdocuments","method":"GET","url":"/index.php/settings/admin/overview","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0","version":"28.0.2.5","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 28: Failed to connect to lool2.friprogramvarusyndikatet.se port 443: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://lool2.friprogramvarusyndikatet.se/hosting/capabilities","Code":0,"Trace":[{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/www/n.hfn.re/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":137,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/www/n.hfn.re/lib/private/Http/Client/DnsPinMiddleware.php","line":121,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters 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Regards

jtr · February 9, 2024, 5:08pm

Hi @EricJR - I think your situations are different but: do you have any warnings under Admin settings->Overview? Because it looks like either your installation is really messed up or your PHP environment is.

Also what happens you try to visit https://lool2.friprogramvarusyndikatet.se/hosting/capabilities in your web browser? That looks to be independent CO/CODE server. If it gets no response, then your CO/CODE server is also offline.

EricJR · February 9, 2024, 5:19pm

Excuse me for polluting the question from @Ushur . Do you want i open a new topic ?

Ushur · February 9, 2024, 6:26pm

Yes. After activating the Collabora App the server went down and I wasn’t able to open nextcloud again. So the only solution I saw was deleting richdocuments folders. After that I was able to uninstall Collabora again.

No
Usually I use the Admins WebClient Backend for adding or removing apps. Just in case of Collabora and it’s richdocuments folders, I saw no other way than removing it manually.

No, it’s okay for me. It seems you have similar problems

EricJR · February 11, 2024, 5:29pm

Good evening @jtr

You’re right. https://lool2.friprogramvarusyndikatet.se/hosting/capabilities doesn’t work. I think it’s a collabora server that I have used in the past for NextcloudOffice without CORE. When I unistall and reinstall Nextcloud Office (richdocuments), this link is still here.

Do you know how to delete this link in the files or in the database in order to be able to choose another server ?

Thanks !

Éric

EricJR · February 12, 2024, 3:55am

I solved my issue due to this message
I ran occ :

occ config:app:set richdocuments wopi_url --value $https://demo.eu.collaboraonline.com

I can now read an edit ma odf files in my nextcloud.
I hope this can help !

Have a nice day.

Éric

system · February 20, 2024, 3:55am

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