Retrieving desktop access to account created on FP3/Iodeos

Hello, I have created a NextCloud on my FP3 device that operates with iodeos (which uses NextCloud by default). I was trying to access NextCloud via website to sync Carnet but it kept giving back wrong password error. Now I seem to be logged out of my mobile account also and I am not receiving any reset psw email (cannot remember if I had to set any on mobile though). Can you please help me to figure out what to do? Thank you.

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 3.26.0
Operating system and version (eg, Ubuntu 20.04): iodeos
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing: Cannot login from desktop

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.