Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
NA
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13; Docker v29.1.3
- Web server and version (e.g, Apache 2.4.25):
NA
- Reverse proxy and version _(e.g. nginx 1.27.2)
Traefik v3.6.5
- PHP version (e.g, 8.3):
NA
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
[I used the OIDC connect plugin to enable OIDC on my nextcloud instance. I updated my domain and now all I see is cannot find OIDC issuer (or something similar; since I’ve now been locked out with “too many requests from network” with no clear documenation online on how I’m supposed to reset this 
Obviously I should have foreseen this, but I’m finding it absolutely impossible to re-enable password login. I tried changing oidc_login_auto_redirect to false; and false in upgrade.disable-web in upgrade-disable-web.config.php with no success; the documentation for openid connect says that the config details should be found in the config.php, I must have set these with the gui, because they simply ain’t there. I have re-enabled the old domain in my reverse proxy so it is accessible, however this no longer works; and it still won’t connect.]
Steps to replicate it (hint: details matter!):
-
Install the openid connect app through gui?
-
change the domain associated with openid provider and nextcloud
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
I was unable to get any log files from nextcloud; the data folder; although properly mapped, with chmod 777! did not contain logs; and logs provided through docker provided basic 404 errors.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
No issues here; I checked it all recently when I figured out that nextcloud provides its own CSP.
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
No relevant errors
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud_redis',
'password' => 'shhh_secret',
'port' => 6379,
),
'upgrade.disable-web' => false,
'instanceid' => 'shhh_secret',
'passwordsalt' => 'shhh_secret',
'secret' => 'shhh_secret',
'trusted_domains' =>
array (
0 => 'nextcloud.domain.org',
),
'trusted_proxies' =>
array (
0 => 'ip address',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '32.0.3.2',
'overwrite.cli.url' => 'https://nextcloud.domain',
'dbname' => 'nextcloud',
'overwriteprotocol' => 'https',
'dbhost' => 'nextclouddb',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'shhh_secret',
'installed' => true,
'oidc_login_auto_redirect' => false,
'oidc_login_logout_url' => 'https://authenticator_new.com/application/o/nextcloud/end-session/',
'loglevel' => 2,
'maintenance' => false,
);
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
