Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
-
-
Nextcloud Server version (e.g., 29.x.x):
- 31.0.9
-
Operating system and version (e.g., Ubuntu 24.04):
TrueNas25.04.2.1
-
Web server and version (e.g, Apache 2.4.25):
- nginx 2.0.33
-
Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx 2.0.33
-
PHP version (e.g, 8.3):
8.3.25
-
Is this the first time you’ve seen this error? (Yes / No):
yes
-
When did this problem seem to first start?
first installation
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
-
Summary of the issue you are facing:
I’m new to nextclod and it’s various app.
I’m trying to replace my existing symogy Photo app, withthe photo within Nextcloud.
Synology Photo automatically tag ppl in picture with their name tag automatically(once assigned few pictures the correct tag)
I would like to understand if photo with recognize allow the same functionality.
I’ve installed recognize run the first scan so I got all the default tags created and all my pictures got assigned all the relevant default tags (I have to say it was an impressive result, in term on how pic got a tag assigned and how little resource the process used).
Now I’v isntalled collaborative tags, created my own tags, found how to assign to specifi pictures, but I can’t understanf if and how recognize can rescan pictures to assign my defined tags learnig from the association i made.
Is this a thing? If so how to do it?
Steps to replicate it (hint: details matter!):
Log entries
N/A
Web Browser
N/A
Web server / Reverse Proxy
N/a
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
# occ config:list system
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwriteprotocol": "https",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"upgrade.disable-web": true,
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.9.1",
"overwrite.cli.url": "https:\/\/localhost",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"app_install_overwrite": [],
"trusted_domains": [
"127.0.0.1",
"192.168.*.*",
"localhost",
"nextcloud",
"nginx"
]
}
}
Apps
The output of occ app:list (if possible).
occ config:list system
{
“system”: {
“htaccess.RewriteBase”: “/”,
“memcache.local”: “\OC\Memcache\APCu”,
“apps_paths”: [
{
“path”: “/var/www/html/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/www/html/custom_apps”,
“url”: “/custom_apps”,
“writable”: true
}
],
“memcache.distributed”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“password”: “REMOVED SENSITIVE VALUE”,
“port”: 6379
},
“overwriteprotocol”: “https”,
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“upgrade.disable-web”: true,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “pgsql”,
“version”: “31.0.9.1”,
“overwrite.cli.url”: “https://localhost”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“preview_imaginary_url”: “REMOVED SENSITIVE VALUE”,
“maintenance”: false,
“app_install_overwrite”: ,
“trusted_domains”: [
“127.0.0.1”,
“192.168..”,
“localhost”,
“nextcloud”,
“nginx”
]
}
}occ app:list
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bookmarks: 15.2.0
- bruteforcesettings: 4.0.0
- calendar: 5.5.7
- certificate24: 0.3.8
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- context_chat: 4.5.0
- cookbook: 0.11.4
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_automatedtagging: 2.0.0
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- fileslibreofficeedit: 2.0.1
- firstrunwizard: 4.0.0
- impersonate: 2.0.0
- integration_deepl: 2.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- maps: 1.6.0
- mediadc: 0.4.0
- money: 0.30.0
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- passwords: 2025.10.20
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recognize: 9.0.7
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- socialsharing_telegram: 3.3.0
- socialsharing_whatsapp: 3.3.0
- spreed: 21.1.5
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.3.0
- workflow_media_converter: 1.15.1
- workflow_pdf_converter: 2.0.0
- workflowengine: 2.13.0
Disabled:- admin_audit: 1.21.0
- encryption: 2.19.0
- files_external: 1.23.0
- groupfolder_tags: 1.0.1
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.