Raspberry PI 4 Upgrade to Bullseye and the Nextcloud site is failing with an error

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): Raspberry Pi 4 Bullseye
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.54 (Debian)
PHP version (eg, 7.4): 8.1.10

The issue you are facing:

After an upgrade to Bullseye on Raspberry Pi 4, the web site responds with:

  • @author Joas Schilling * @author Jörn Friedrich Dreyer * @author Lukas Reschke * @author Morris Jobke * @author Robin Appelman * @author Roeland Jago Douma * @author Sergio Bertolín * @author Thomas Müller * @author Vincent Petry * * @license AGPL-3.0 * * This code is free software: you can redistribute it and/or modify * it under the terms of the GNU Affero General Public License, version 3, * as published by the Free Software Foundation. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU Affero General Public License for more details. * * You should have received a copy of the GNU Affero General Public License, version 3, * along with this program. If not, see * / require_once DIR . ‘/lib/versioncheck.php’; try { require_once DIR . ‘/lib/base.php’; OC::handleRequest(); } catch (\OC\ServiceUnavailableException $ex) { \OC::$server->getLogger()->logException($ex, [‘app’ => ‘index’]); //show the user a detailed error page OC_Template::printExceptionErrorPage($ex, 503); } catch (\OCP\HintException $ex) { try { OC_Template::printErrorPage($ex->getMessage(), $ex->getHint(), 503); } catch (Exception $ex2) { try { \OC::$server->getLogger()->logException($ex, [‘app’ => ‘index’]); \OC::$server->getLogger()->logException($ex2, [‘app’ => ‘index’]); } catch (Throwable $e) { // no way to log it properly - but to avoid a white page of death we try harder and ignore this one here } //show the user a detailed error page OC_Template::printExceptionErrorPage($ex, 500); } } catch (\OC\User\LoginException $ex) { $request = \OC::$server->getRequest(); /* * Routes with the @CORS annotation and other API endpoints should * not return a webpage, so we only print the error page when html is accepted, * otherwise we reply with a JSON array like the SecurityMiddleware would do. */ if (stripos($request->getHeader(‘Accept’), ‘html’) === false) { http_response_code(401); header(‘Content-Type: application/json; charset=utf-8’); echo json_encode([‘message’ => $ex->getMessage()]); exit(); } OC_Template::printErrorPage($ex->getMessage(), $ex->getMessage(), 401); } catch (Exception $ex) { \OC::$server->getLogger()->logException($ex, [‘app’ => ‘index’]); //show the user a detailed error page OC_Template::printExceptionErrorPage($ex, 500); } catch (Error $ex) { try { \OC::$server->getLogger()->logException($ex, [‘app’ => ‘index’]); } catch (Error $e) { http_response_code(500); header(‘Content-Type: text/plain; charset=utf-8’); print(“Internal Server Error\n\n”); print(“The server encountered an internal error and was unable to complete your request.\n”); print(“Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.\n”); print(“More details can be found in the webserver log.\n”); throw $ex; } OC_Template::printExceptionErrorPage($ex, 500); }

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE