Nextcloud version (eg, 20.0.5):
Operating system and version (eg, Ubuntu 20.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.4):
The issue you are facing:
Shared hosting (IONOS Web Pro).
Randomly, users are experiencing these 2 following errors:
- unknown error has occurred
- connection to servr lost
This happens on any app, not only Files, for instance Calendar.
No error message in nextcloud.log.
I could reproduce the error by uploading a 100MB mp4 file using FF 87.0.
I could trace the event and uploaded a HAR file here.
I did not find anything in this log.
The “event” happened at 2021-04-02T10:43:08.
The same upload has been working fine three times at different moments using Brave browser, making me think this might be related to the browser, in some way.
Is this the first time you’ve seen this error? (Y/N): N
The output of your Nextcloud log in Admin > Logging:
The output of your Apache/nginx/system log in
Nothing in access.log. No access to error.log