Quota only 50% of disk space for single User

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NextCloudPi 17.0.2

The issue you are facing:

I used to have two users:

  1. the initial Admin user (unused)
  2. a personal user (also admin)

Both were set to unlimited quota so each had 16 GB assigned. I then reached the limit with my personal user so I limited the quota for the initial unused admin and left the quota for my personal user unlimited with no effect: the quota remains on 16 GB. (In the user panel the quota is set to “unlimited” but I under personal info I can see the limted quota.)

I then deleted the initial unused admin account with no effect: the quote for the single remaining personal users remains at half of the disk size = 16 GB.

any help to solve this would be highly appreciated.

I am a newbie and followed documented instructions and used a Nexctcloudpi image. I am not very skilled with Unix but can access via Telnet and would be happy to provide any input needed if you guide me to the commands to achieve this.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Install Nextcloudpi
  2. create a second user
  3. delete first user
  4. check quota

The output of your Nextcloud log in Admin > Logging:

There is no clue except the warning of the used quota. I therefor don't think it is relevant.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

Sorry but I do not know how to get this information. I am pasting the system report that I can generate from the admin / support panel:

Server configuration detail

Operating system: Linux 4.19.66-v7+ #1253 SMP Thu Aug 15 11:49:46 BST 2019 armv7l

Webserver: Apache (fpm-fcgi)

Database: mysql 10.1.37

PHP version: 7.2.26-1+0~20191218.33+debian9~1.gbpb5a34b

Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, sodium, session, standard, cgi-fcgi, mysqlnd, PDO, xml, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, json, ldap, exif, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, smbclient, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, libsmbclient, Zend OPcache

Nextcloud version: 17.0.2 -

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

<details><summary>Signing status</summary>

Array ( )


<details><summary>List of activated apps</summary>

 - accessibility: 1.3.0
 - activity: 2.10.1
 - cloud_federation_api: 1.0.0
 - comments: 1.7.0
 - contacts: 3.1.6
 - dav: 1.13.0
 - federatedfilesharing: 1.7.0
 - federation: 1.7.0
 - files: 1.12.0
 - files_pdfviewer: 1.6.0
 - files_rightclick: 0.15.1
 - files_sharing: 1.9.0
 - files_trashbin: 1.7.0
 - files_versions: 1.10.0
 - files_videoplayer: 1.6.0
 - firstrunwizard: 2.6.0
 - gallery: 18.4.0
 - logreader: 2.2.0
 - lookup_server_connector: 1.5.0
 - news: 14.1.0
 - nextcloud_announcements: 1.6.0
 - nextcloudpi: 0.0.1
 - notes: 3.1.0
 - notifications: 2.5.0
 - oauth2: 1.5.0
 - password_policy: 1.7.0
 - previewgenerator: 2.2.0
 - privacy: 1.1.0
 - provisioning_api: 1.7.0
 - recommendations: 0.5.0
 - serverinfo: 1.7.0
 - sharebymail: 1.7.0
 - support: 1.0.1
 - survey_client: 1.5.0
 - systemtags: 1.7.0
 - tasks: 0.11.3
 - text: 1.1.1
 - theming: 1.8.0
 - twofactor_backupcodes: 1.6.0
 - updatenotification: 1.7.0
 - viewer: 1.2.0
 - workflowengine: 1.7.0
 - admin_audit
 - calendar
 - encryption
 - files_external
 - files_texteditor
 - previewgenerator.orig
 - user_ldap


<details><summary>Configuration (config/config.php)</summary>

    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": {
        "0": "localhost",
        "5": "nextcloudpi.local",
        "7": "nextcloudpi",
        "8": "nextcloudpi.lan",
        "11": "",
        "1": "",
        "4": "cherberg.de"
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "",
    "overwrite.cli.url": "https:\/\/cherberg.de\/",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "memcache.local": "\\OC\\Memcache\\Redis",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0,
        "timeout": 0,
        "password": "***REMOVED SENSITIVE VALUE***"
    "tempdirectory": "\/media\/USBdrive\/ncdata\/tmp",
    "mail_smtpmode": "sendmail",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "overwriteprotocol": "https",
    "maintenance": false,
    "logfile": "\/media\/USBdrive\/ncdata\/nextcloud.log",
    "loglevel": "2",
    "log_type": "file",
    "jpeg_quality": "60",
    "theme": ""


External storages: files_external is disabled

Encryption: no



Browser: Mozilla/5.0 (Windows NT 6.1; rv:71.0) Gecko/20100101 Firefox/71.0

The output of your Apache/nginx/system log in /var/log/____:

Sorry but I do not know how to get this information.```

Hey Guys

is there no help available with this issue?