Problem with uploads

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Nextcloud version (eg, 20.0.5): 22.2.3.0 stable
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.25
PHP version (eg, 7.4): 8.0.13

The issue you are facing:

Hello, good afternoon,

I come to tell you about a problem, which is not really a problem, but when I upload several gigabytes, the upload indicator, the total size appears as “NaN”, does not count the time and the cancel button does not appear.
On the other hand, if I upload small files, I don’t notice these problems.

error

What information do you need or could you test?

I use redis, opcache enabled.
With APCu in local memory

Opcache

opcache.lockfile_path => /tmp => /tmp
opcache.memory_consumption => 192 => 192
opcache.revalidate_freq => 1 => 1

REDIS

session.save_path => tcp://redis:6379?auth
redis.session.locking_enabled => 1 => 1
Redis Support => enabled
Redis Version => 5.3.4

PHP Version => 8.0.13

max_file_uploads => 2000
max_input_nesting_level => 64
max_input_time => -1
max_input_vars => 1000
memory_limit => 2048M
post_max_size => 16G => 16G
sys_temp_dir => /var/www/html/var/tmp
upload_max_filesize => 16G => 16G
upload_tmp_dir => /var/www/html/var/tmp
user_dir => no value

Thank you very much in advance for your help,

Best regards
John