Problem with the Mail App

snap
#1

Hello all

I have two Nextcloud installations ( 13.02 on Snap) on two different servers. Today I got on both installations the same error message if want to the mail app. In the middle of the screen “Accounts louding”

Error: An unknown Error ocurred.

is known?

Thanks

image

#2

Did you check the log file at data/nextcloud.log?

#3

I have found that

Horde_Imap_Client_Exception_ServerResponse: IMAP error reported by server.

  1. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php - line 4302: Horde_Imap_Client_Socket->_getLine(Object(Horde_Imap_Client_Interaction_Pipeline))
  2. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php - line 4230: Horde_Imap_Client_Socket->_sendCmdChunk(Object(Horde_Imap_Client_Interaction_Pipeline), Array)
  3. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Socket.php - line 1751: Horde_Imap_Client_Socket->_sendCmd(Object(Horde_Imap_Client_Interaction_Pipeline))
  4. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 1728: Horde_Imap_Client_Socket->_status(Array, 8205)
  5. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 4033: Horde_Imap_Client_Base->status(Array, 8205)
  6. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/vendor/pear-pear.horde.org/Horde_Imap_Client/Horde/Imap/Client/Base.php - line 3585: Horde_Imap_Client_Base->_syncStatus(‘INBOX.[Airmail]…’)
  7. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/lib/IMAP/FolderMapper.php - line 65: Horde_Imap_Client_Base->getSyncToken(‘INBOX.[Airmail]…’)
  8. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/lib/Service/MailManager.php - line 84: OCA\Mail\IMAP\FolderMapper->getFolders(Object(OCA\Mail\Account), Object(Horde_Imap_Client_Socket))
  9. /var/snap/nextcloud/6916/nextcloud/extra-apps/mail/lib/Controller/FoldersController.php - line 72: OCA\Mail\Service\MailManager->getFolders(Object(OCA\Mail\Account))
  10. [internal function] OCA\Mail\Controller\FoldersController->index(2)
  11. /snap/nextcloud/6916/htdocs/lib/private/AppFramework/Http/Dispatcher.php - line 161: call_user_func_array(Array, Array)
  12. /snap/nextcloud/6916/htdocs/lib/private/AppFramework/Http/Dispatcher.php - line 91: OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\Mail\Controller\FoldersController), ‘index’)
  13. /snap/nextcloud/6916/htdocs/lib/private/AppFramework/App.php - line 115: OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\Mail\Controller\FoldersController), ‘index’)
  14. /snap/nextcloud/6916/htdocs/lib/private/AppFramework/Routing/RouteActionHandler.php - line 47: OC\AppFramework\App main(‘OCA\Mail\Contro…’, ‘index’, Object(OC\AppFramework\DependencyInjection\DIContainer), Array)
  15. [internal function] OC\AppFramework\Routing\RouteActionHandler->__invoke(Array)
  16. /snap/nextcloud/6916/htdocs/lib/private/Route/Router.php - line 297: call_user_func(Object(OC\AppFramework\Routing\RouteActionHandler), Array)
  17. /snap/nextcloud/6916/htdocs/lib/base.php - line 999: OC\Route\Router->match(’/apps/mail/api/…’)
  18. /snap/nextcloud/6916/htdocs/index.php - line 37: OC handleRequest()
  19. {main}
#4

Anyone an idea

#5

Are you using a default account or did you enter the mail account configuration manually? Have you tested the configuration with a dedicated IMAP client (e.g. Thunderbird)?