Problem with collabora online

Hi

I have a problem with collabora online

I have installed collabora online with the debian 8 packages Collabora Online Development Edition (CODE) - Collabora Office and Collabora Online not with docker the installation worked fine I have modified the file /etc/loolwsd/loolwsd.xml with my domain and my admin user the service started successfully but when I trying to access with nextcloud I get a grey page

The service log
` ● loolwsd.service - LibreOffice Online WebSocket Daemon
Loaded: loaded (/lib/systemd/system/loolwsd.service; enabled)
Active: active (running) since sam. 2017-11-11 10:54:42 CET; 1h 40min ago
Main PID: 9539 (loolwsd)
CGroup: /system.slice/loolwsd.service
β”œβ”€9539 /usr/bin/loolwsd --version --o:sys_template_path=/opt/lool/systemplate --o:lo_template_path=/opt/collaboraoffice5.3 --o:child_root_path=/opt/lool/child-roots --o:file_server_root_path=/usr/share/loolwsd
β”œβ”€9541 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice5.3 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=9981 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version
β”œβ”€9546 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice5.3 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=9981 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version
└─9549 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice5.3 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=9981 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version

nov. 11 12:11:58 debian loolwsd[9539]: wsd-09539-09551 11:11:58.969500 [ websrv_poll ] ERR  FileServerRequestHandler::NotAuthenticated: No authentication information found| wsd/FileServer.cpp:254
nov. 11 12:12:06 debian loolwsd[9539]: wsd-09539-09551 11:12:06.371695 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:18 debian loolwsd[9539]: wsd-09539-09551 11:15:18.948980 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:19 debian loolwsd[9539]: wsd-09539-09551 11:15:19.423833 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:19 debian loolwsd[9539]: wsd-09539-09551 11:15:19.698858 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:19 debian loolwsd[9539]: wsd-09539-09551 11:15:19.935895 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:20 debian loolwsd[9539]: wsd-09539-09551 11:15:20.154978 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:23 debian loolwsd[9539]: wsd-09539-09551 11:15:23.285012 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281
nov. 11 12:15:32 debian loolwsd[9539]: wsd-09539-09551 11:15:32.076044 [ websrv_poll ] ERR  FileServerRequestHandler::NotAuthenticated: No authentication information found| wsd/FileServer.cpp:254
nov. 11 12:15:40 debian loolwsd[9539]: wsd-09539-09551 11:15:40.108931 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Private key file: /etc/loolwsd/key.pem| wsd/FileServer.cpp:281 `

(sorry for my bad english)
Thanks in advance

I have tried with docker same problem but the web admin works with docker

wsd-00025-00026 12:51:29.406914 [ prisoner_poll ] WRN  ForKit not responsive for 14941 ms forking 1 children. Resetting.| wsd/LOOLWSD.cpp:339
wsd-00025-00033 12:52:05.711569 [ websrv_poll ] ERR  FileServerRequestHandler::NotAuthenticated: No authentication information found| wsd/FileServer.cpp:254
wsd-00025-00033 12:54:21.590976 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid file.| wsd/FileServer.cpp:281
wsd-00025-00033 12:57:20.914248 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid file.| wsd/FileServer.cpp:281

The problem is solved this is a problem with my nginx configuration

Can you share your Nginx reverse proxy config for Collabora Office, since I still suffer from this error.

And I do not know the solution. I try to use the following settings within my server brackets:
https://raw.githubusercontent.com/LibreOffice/online/master/etc/nginx/loolwsd.conf

Of-course together with the basic:

server {
    listen 443 ssl http2;
    server_name office.melroy.org;
    server_tokens off;
    
    ssl on;
    # Certificate & key
    ssl_certificate /etc/letsencrypt/live/office.melroy.org/fullchain.pem;
    ssl_certificate_key /etc/letsencrypt/live/office.melroy.org/privkey.pem;
    .....

You get it.

Hello! If you solved this problem, please, contact me.

I basically gave up on collabora setup with Nextcloud at this point. This is the first server-side server setup I actually gave up (And I run many services, from GitLab to wekan, and from Matrix synapse to Mastodon, but Collabora isn’t just really bad documented IMO. I’m using Nginx as reverse proxy).

And instead I just download the file and use LibreOffice instead. Thanks collabora…