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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 15.0.4*
Operating system and version (eg, Ubuntu 17.04): * CENTOS 7.6 virtuozzo [vps] * [ v78.0.11 ]
Apache or nginx version (eg, Apache 2.4.25): EasyApache 4.0, Apache/2.4.38, Nginx Version: 1.9.14
PHP version (eg, 7.1): 7.2.15
The issue you are facing:
When I try to upload a file larger than 8-10MB browser displays “Processing files …” and remains on that forever.
When I try the desktop app to sync with server I get error: Server replied “405 Method Not Allowed” to “MOVE https://domain.com/index.php/apps/files” (… filename
If I use WebDav on my mac using finder I end up with files that are 0bytes.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Upload any file larger than 10MB (I am trying a 20MB file)
- Same using desktop app sync
- And ditto Webdav
The output of your Nextcloud log in Admin > Logging:
There is nothing in the logs except my earlier failed login attempts while testing
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocsadxkubslk',
'passwordsalt' => '2pu08nmeeodjm8dtxkjdq9awfcurh5',
'secret' => 'ebn086v5gypafsmgslowphs8lcri9cxazl0uvxen8gk07cfo',
'trusted_domains' =>
array (
0 => 'behavior-intelligence.com',
),
'datadirectory' => '/home/kanboard/biclouddata',
'dbtype' => 'mysql',
'version' => '15.0.4.0',
'overwrite.cli.url' => 'https://behavior-intelligence.com/bicloud',
'dbname' => 'kanboard_next750',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'myusername',
'dbpassword' => 'apassword',
'installed' => true,
);
The output of your Apache/nginx/system log in /var/log/____
:
I am not seeing anything in the logs.