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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
Some or all of the below information will be requested if it isn't supplied; for fastest response please provide as much as you can :heart:
Operating system: Linux 3.10.0-1062.1.1.el7.x86_64 #1 SMP Fri Sep 13 22:55:44 UTC 2019 x86_64
Webserver: Apache/2.4.6 (CentOS) PHP/7.2.10 (apache2handler)
Database: mysql 10.4.8
PHP version: 7.2.10
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, intl, json, ldap, exif, mysqlnd, PDO, Phar, posix, shmop, SimpleXML, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlwriter, xsl, zip, mysqli, pdo_mysql, pdo_sqlite, wddx, xmlreader, apcu, igbinary, imagick, smbclient, redis, libsmbclient, Zend OPcache
The issue you are facing:
File extension with docx, xlsx and pptp are no accessible.
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"x.x.x.x",
"x.x.x.x"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "16.0.4.1",
"overwrite.cli.url": "https:REMOVED SENSITIVE VALUE",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"enable_previews": false,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"maintenance": false,
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpsecure": "ssl",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
}
The output of your Apache/nginx/system log in /var/log/____
:
tail -f /var/log/httpd/error_log
[Tue Nov 26 03:43:01.773844 2019] [mpm_prefork:notice] [pid 9843] AH00163: Apache/2.4.6 (CentOS) PHP/7.2.10 configured -- resuming normal operations
[Tue Nov 26 03:43:01.773859 2019] [core:notice] [pid 9843] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
[Tue Nov 26 11:33:12.269700 2019] [mpm_prefork:notice] [pid 9843] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 26 11:33:19.612879 2019] [core:notice] [pid 1483] SELinux policy enabled; httpd running as context system_u:system_r:httpd_t:s0
[Tue Nov 26 11:33:19.614959 2019] [suexec:notice] [pid 1483] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using fe80::1e4b:655f:3ca3:117b. Set the 'ServerName' directive globally to suppress this message
[Tue Nov 26 11:33:19.749782 2019] [lbmethod_heartbeat:notice] [pid 1483] AH02282: No slotmem from mod_heartmonitor
Cannot load Zend OPcache - it was already loaded
[Tue Nov 26 11:33:19.933599 2019] [mpm_prefork:notice] [pid 1483] AH00163: Apache/2.4.6 (CentOS) PHP/7.2.10 configured -- resuming normal operations
[Tue Nov 26 11:33:19.933630 2019] [core:notice] [pid 1483] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'