Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 20.0.4
Operating system and version (eg, Ubuntu 20.04): 20.04
Apache or nginx version (eg, Apache 2.4.25): Apache I think
PHP version (eg, 7.4): 7.4 I think
The issue you are facing:
NXC running happily on a QNAP TS453A NAS, installed on virtualisation station with 2GB memory. I was 'improving security on the QNAP and following a guide, and then was unable to access the NAS. I did a basic reset to re-access, and am now unable to run NXC.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Type in URL - get Forbidden - You don’t have permission to access this resource.
The output of your Nextcloud log in Admin > Logging:
unable to access
PASTE HERE
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
PASTE HERE
* unsure how to access from NAS*
The output of your Apache/nginx/system log in `/var/log/____`:
PASTE HERE
- unsure how to access from NAS*