Play icon missing during video playback

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 18.0.2): 19.0.4, but also appears on the latest version
Operating system and version (eg, Ubuntu 20.04): Debian 10
Apache or nginx version (eg, Apache 2.4.25): Apache

The issue you are facing:
When viewing videos with the web player, the play (and probably pause as well) is not visible, only a round or square blue background. I have found this issue on the Nextcloud demo site as well.

In case it’s related to my computer setup, I’m on Manjaro and use Firefox. I also found this issue on Android with Firefox, although a touch on the video switches to the next file, not sure if there is a possibility to pause the video.

Maybe I’m wrong and it’s just supposed to look like this, in this case I’ll just live with it…

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Log in to your Nextcloud via web browser
  2. Select a video file in order to view it
  3. Click on the middle of the screen to pause it