Pixelmator Native Files Not Supported?

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing: Pixelmator native files are not being saved/displayed correctly. The native files shows up as a .pxd “folder”. Within the folder are three items: data (folder), Quicklook (folder), metadata.info. It should be just one Pixelmator file.

Is this the first time you’ve seen this error? (Y/N): N. I happens with every upload of a Pixelmator file across the board.

Steps to replicate it:

  1. Save a native Pixelmator file.
  2. Upload it to my Nextloud directory

Additional Information: I can right-click and download the “folder” (should be a file) and it downloads as a zip file. I can unzip it and see and work with the native file. Just seems like an unnecessary step and I get no preview in NextCloud. Awkward.

The output of your Nextcloud log in Admin > Logging:

PASTE HERE - Can't find where ti execute this command

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE - Can't figure out how to do this

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE I am not an admin of the web server.