Pixelmator Native Files Not Supported?

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The issue you are facing: Pixelmator native files are not being saved/displayed correctly. The native files shows up as a .pxd “folder”. Within the folder are three items: data (folder), Quicklook (folder), metadata.info. It should be just one Pixelmator file.

Is this the first time you’ve seen this error? (Y/N): N. I happens with every upload of a Pixelmator file across the board.

Steps to replicate it:

  1. Save a native Pixelmator file.
  2. Upload it to my Nextloud directory

Additional Information: I can right-click and download the “folder” (should be a file) and it downloads as a zip file. I can unzip it and see and work with the native file. Just seems like an unnecessary step and I get no preview in NextCloud. Awkward.

The output of your Nextcloud log in Admin > Logging:

PASTE HERE - Can't find where ti execute this command

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE - Can't figure out how to do this

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE I am not an admin of the web server.