PDF files wont open

🍱 Features & apps
1

Suddenly, when clicking PDF files on the WEB interface, they won’t open. It hangs forever in Opening file.
However, when clicking on the 3 dots to the right of the filename, and select View it works immediately.
For all other file types it works fine.
Any ideas?

2
  • Server version?
  • Apps installed? (PDFs are handled by several potential apps)
  • Any messages in your browser console when it hangs?
3

Server version: latest NextCloud 2.8.3 on Hetzner Storage Share.
OnlyOffice v 9.1.2. (community server)
No other messages but blank section on page with “Loading file…”
Only for PDF files.
BR Johnny

4

Solved the problem by disabling the handling of PDF files in the OnlyOffice configuration.

Could this be because OnlyOffice does not support editing PDF files??

BR Johnny

5

See:
https://github.com/ONLYOFFICE/document-formats

there is PDF for reading and filling mentioned as supported file format.
Is it possible, that you tried to open the PDF for editing?

6

We are using the community server, and in the configurations settings we had set it to be standard for PDF files. If I remove this, it works. I guess, in the case it’s set, OnlyOffice is trying to open for editing.

If I, at the file viewer, select Edit file with OnlyOffice, it hangs as before.

I don’t see any options for only reading or filling.

BR Johnny