The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 33.0.0
- Operating system and version (e.g., Ubuntu 24.04):
- Alpine Linux 3.23.3 (from nextcloud AIO docker image)
- Web server and version (e.g, Apache 2.4.25):
apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx proxy manager
- PHP version (e.g, 8.3):
- Zend OPcache v8.3.30
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
- after updating the passwords app. I was on nextcloud version 31 at the time, I think.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Nextcloud AIO v12.8.0
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hello everyone. I’ve been experiencing a problem with the Passwords for nextcloud app for quite some time now. First, I received a message about the termination of support for php version 8.3 (I don’t remember the exact version). The passwords were still viewed, but nothing could be added. I also use the firefox extension along with the app. It’s the same there: you can watch, but you can’t add anything. I decided to wait until the new version of nextcloud AIO v12.8.0 is released (I’m using the docker version). I waited for nextcloud 33 support and upgraded to it. The update went through without any problems. But unfortunately, the app never fully worked. Therefore, I would like to ask for help in this matter. I would be very grateful if someone would respond. To be honest, I do not know what data may be needed to debug this issue, but I am ready to provide everything that is needed.
Steps to replicate it (hint: details matter!):
-
Try adding a new password in the passwords application tab.
-
Wait for about 30 seconds
-
Receive messages in the browser console:
Passwords Error Unable to complete request
Object { status: "error", id: 0, message: "Unable to complete request", response: Response }
{
"id": null,
"username": "test",
"password": "test",
"label": "test",
"url": "",
"notes": "",
"customFields": "[]",
"folder": "00000000-0000-0000-0000-000000000000",
"edited": 0,
"hidden": false,
"trashed": false,
"favorite": false,
"cseKey": "",
"cseType": "none",
"tags": [],
"_encrypted": false
}
Log entries
Логи, связанные с приложением password
Fatal passwords OCA\Passwords\Exception\SecurityCheck\InvalidHibpApiResponseException: HIBP API returned invalid responsecURL error 28: Operation 2026-03-07T10:39:04+00:00
timed out after 30002 milliseconds with 18468 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for
https://api.pwnedpasswords.com/range/6ebc9 at .../Provider/SecurityCheck/HaveIBeenPwnedProvider.php line 180
php occ passwords:system:report
{
"version": {
"server": "33.0.0.16",
"app": "2026.2.20",
"lsr": false,
"php": "8.3.30",
"cronPhp": "8.3.30"
},
"environment": {
"os": "Linux",
"architecture": "x86_64",
"bits": 64,
"database": "pgsql",
"cron": "cron",
"proxy": false,
"sslProxy": true,
"subdirectory": false
},
"services": {
"images": "imaginary",
"favicons": "gl",
"previews": "default",
"security": "hibp",
"words": "auto",
"previewApi": false,
"faviconApi": false
},
"settings": {
"channel": "stable",
"nightlies": true,
"handbook": false,
"performance": 5
},
"status": {
"autoBackupStatus": 0
},
"apps": {
"guests": {
"installed": false,
"enabled": false
},
"occweb": {
"installed": false,
"enabled": false
},
"theming": {
"installed": false,
"enabled": false
},
"passman": {
"installed": false,
"enabled": false
},
"unsplash": {
"installed": false,
"enabled": false
},
"impersonate": {
"installed": false,
"enabled": false
},
"passwords_handbook": {
"installed": false,
"enabled": false
}
},
"sharing": {
"shares": 0
},
"encryption": {
"sse": {
"SSEv1r1": false,
"SSEv1r2": true,
"SSEv2r1": false,
"SSEv3r1": false,
"none": false,
"default": "SSEv1r2"
},
"cse": {
"CSEv1r1": false,
"none": true,
"default": "none"
}
}
}