Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
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(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Passman password manager disappeared overnight along with my passwords, how to recover? Can my Nextcloud account be restored from a snapshot prior to 29.01.26 Passman password vaults were accessible at that time, and I need them recovered.
