Outlook plugin doesn't always work

outlook

#1

Hello,
I have variouse windows 10 with outlook 2016 x64. In some cases the outlook plugin works flawlessly in other cases everyhting installs and the configuration connects but then the “attach file” and “attach public shared folder” buttons don’t work…

Is there a best practice for outlook options or something?

Best regards,
James


#2

@scarja i think for better udnerstanding of your environment we would need more infos… like as the template requested…

@usselite could you check in here?


#3

What do you mean by the template? it’s the free standard installation. We are evaluating the free version before thinking of buying the payment version.


#4

when you open an issue here under support a template comes up asking you to fill in several infos about your installation. it might be important to get to know details about your nc-instance.

so now that you have deleted it it would be nice if you would install the app “issue template/issue reporting” from the appstore and post it’s info here.


#5

Ahh ok, here are the details:

Server configuration detail

Operating system: Linux 4.4.0-121-generic #145-Ubuntu SMP Fri Apr 13 13:47:23 UTC 2018 x86_64

Webserver: Apache/2.4.18 (Ubuntu) (apache2handler)

Database: mysql 10.0.34

PHP version: 7.0.30-0ubuntu0.16.04.1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, apcu, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, imagick, intl, json, ldap, exif, mcrypt, mysqli, pdo_mysql, Phar, posix, readline, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Zend OPcache

Nextcloud version: 13.0.2 - 13.0.2.1

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

Array

List of activated apps
Enabled:
 - activity: 2.6.1
 - comments: 1.3.0
 - dav: 1.4.6
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_pdfviewer: 1.2.1
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - nextcloud_announcements: 1.2.0
 - notifications: 2.1.2
 - oauth2: 1.1.0
 - password_policy: 1.3.0
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.1
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - user_ldap: 1.3.1
 - workflowengine: 1.3.0
Disabled:
 - admin_audit
 - encryption
 - files_external
 - spreed
 - user_external

Configuration (config/config.php)
{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "cloud.schueco.it"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "http:\/\/cloud.schueco.it\/nextcloud",
    "dbtype": "mysql",
    "version": "13.0.2.1",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "ldapIgnoreNamingRules": false,
    "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "25",
    "maintenance": false,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "theme": "",
    "loglevel": 2
}

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)
+-------------------------------+--------------------------------------------------------------------------------------------------------+
| Configuration                 |                                                                                                        |
+-------------------------------+--------------------------------------------------------------------------------------------------------+
| hasMemberOfFilterSupport      | 1                                                                                                      |
| hasPagedResultSupport         |                                                                                                        |
| homeFolderNamingRule          |                                                                                                        |
| lastJpegPhotoLookup           | 0                                                                                                      |
| ldapAgentName                 | SchuecoLDAPuser                                                                                        |
| ldapAgentPassword             | ***                                                                                                    |
| ldapAttributesForGroupSearch  |                                                                                                        |
| ldapAttributesForUserSearch   |                                                                                                        |
| ldapBackupHost                |                                                                                                        |
| ldapBackupPort                |                                                                                                        |
| ldapBase                      | dc=schueco,dc=loc                                                                                      |
| ldapBaseGroups                | dc=schueco,dc=loc                                                                                      |
| ldapBaseUsers                 | dc=schueco,dc=loc                                                                                      |
| ldapCacheTTL                  | 600                                                                                                    |
| ldapConfigurationActive       | 1                                                                                                      |
| ldapDefaultPPolicyDN          |                                                                                                        |
| ldapDynamicGroupMemberURL     |                                                                                                        |
| ldapEmailAttribute            | mail                                                                                                   |
| ldapExperiencedAdmin          | 0                                                                                                      |
| ldapExpertUUIDGroupAttr       |                                                                                                        |
| ldapExpertUUIDUserAttr        |                                                                                                        |
| ldapExpertUsernameAttr        |                                                                                                        |
| ldapGidNumber                 | gidNumber                                                                                              |
| ldapGroupDisplayName          | cn                                                                                                     |
| ldapGroupFilter               |                                                                                                        |
| ldapGroupFilterGroups         |                                                                                                        |
| ldapGroupFilterMode           | 0                                                                                                      |
| ldapGroupFilterObjectclass    |                                                                                                        |
| ldapGroupMemberAssocAttr      | uniqueMember                                                                                           |
| ldapHost                      | ldap.schueco.loc                                                                                       |
| ldapIgnoreNamingRules         |                                                                                                        |
| ldapLoginFilter               | (&(&(|(objectclass=user)))(|(mailPrimaryAddress=%uid)(mail=%uid)(userPrincipalName=%uid@schueco.loc))) |
| ldapLoginFilterAttributes     |                                                                                                        |
| ldapLoginFilterEmail          | 1                                                                                                      |
| ldapLoginFilterMode           | 1                                                                                                      |
| ldapLoginFilterUsername       | 1                                                                                                      |
| ldapNestedGroups              | 0                                                                                                      |
| ldapOverrideMainServer        |                                                                                                        |
| ldapPagingSize                | 500                                                                                                    |
| ldapPort                      | 389                                                                                                    |
| ldapQuotaAttribute            |                                                                                                        |
| ldapQuotaDefault              |                                                                                                        |
| ldapTLS                       | 0                                                                                                      |
| ldapUserDisplayName           | displayname                                                                                            |
| ldapUserDisplayName2          |                                                                                                        |
| ldapUserFilter                | (&(|(objectclass=user)))                                                                               |
| ldapUserFilterGroups          |                                                                                                        |
| ldapUserFilterMode            | 0                                                                                                      |
| ldapUserFilterObjectclass     | user                                                                                                   |
| ldapUuidGroupAttribute        | auto                                                                                                   |
| ldapUuidUserAttribute         | auto                                                                                                   |
| turnOffCertCheck              | 0                                                                                                      |
| turnOnPasswordChange          | 0                                                                                                      |
| useMemberOfToDetectMembership | 1                                                                                                      |
+-------------------------------+--------------------------------------------------------------------------------------------------------+

Client configuration

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36

Operating system:

Logs

Browser log
Insert your webserver log here 
Nextcloud log
Insert your Nextcloud log here
Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

#6

better now. i think there are infos @usselite would need…


#7

@JimmyKater thanks for the notification!

@scarja If I understand correctly for some installations it does work always and others it doesn’t? What is the primary language which is used within your environment? In case you want to discuss the matter privately you can PM me.


#8

Problem solved. If you have PCs in any language but english you have to install the latest version of the plugin and then change the following reg key to “en”:

Computer\HKEY_CURRENT_USER\Software\NextcloudOutlook’ and change ‘SetLanguage’ to ‘en’