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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 25 Autumn (32.0.1)
- Operating system and version (e.g., Ubuntu 24.04):
- Debian 13 Trixie
- Web server and version (e.g, Apache 2.4.25):
- nginx version: nginx/1.26.3
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx version: nginx/1.26.3
- PHP version (e.g, 8.3):
- PHP 8.4.11 - Zend Engine v4.4.11 - Zend OPcache v8.4.11
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
since v31 i think
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Proxmox VM, Debian 11 (install from scratch) upgrade to Debian 12 and Debian 13
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hello,
I have a problem that appeared in version 31 (if I’m not mistaken). I get an error message in the administration interface saying that the server doesn’t support loading OTF files.
I’ve looked at my server configuration and searched online, but I can’t find a way to remove this error message (although it doesn’t seem to prevent the services I use daily from working).
Have you ever encountered this problem, and more importantly, do you have any suggestions for resolving it?
Thank you very much in advance for your help.
Have a nice evening.
Sincerely.
Steps to replicate it (hint: details matter!):
- no idea, just upgrade the server and the issue appear since the version 31
Log entries
- Original message in french :
Fichier de police en chargement
Impossible de vérifier la prise en charge du chargement de otf. Veuillez vérifier manuellement si votre serveur Web prend en charge les fichiers `.otf`. Pour autoriser cette vérification, pour devez vous assurer que votre serveur web peut se connecter à lui-même. Il doit donc être capable de résoudre et de se connecter à au moins un de ses `trusted_domains` ou à l'URL `overwrite.cli.url`. Cet échec peut être le résultat d'une erreur de DNS côté serveur ou d'une règle de pare-feu sortante.
- Google traduction of the message :
Font file loadingUnable to verify support for loading .otf files. Please manually check if your web server supports .otf files. To allow this verification, you must ensure that your web server can connect to itself. Therefore, it must be able to resolve and connect to at least one of its trusted_domains or the URL overwrite.cli.url. This failure may be the result of a server-side DNS error or an outbound firewall rule.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"benjam.paisiblement.org",
"nextcloud.chez.wouam",
"localhost"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.1.2",
"overwriteprotocol": "https",
"overwrite.cli.url": "https:\/\/benjam.paisiblement.org\/NextCloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"maintenance_window_start": 1,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"timeout": 1.5,
"password": "***REMOVED SENSITIVE VALUE***"
},
"default_phone_region": "FR",
"app_install_overwrite": {
"1": "holiday_calendars",
"2": "duplicatefinder",
"3": "libresign",
"5": "scanner",
"6": "twainwebscan",
"7": "talked",
"8": "camerarawpreviews",
"9": "folderplayer",
"10": "news",
"11": "ransomware_protection"
},
"loglevel": 2,
"memories.exiftool": "\/var\/www\/NextCloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/NextCloud\/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"trashbin_retention_obligation": "30, 35",
"memories.db.triggers.fcu": true,
"memories.gis_type": 1,
"has_rebuilt_cache": true,
"default_locale": "fr_FR",
"default_language": "fr",
"force_language": "fr",
"default_timezone": "Europe\/Paris"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.0.4
- cloud_federation_api: 1.16.0
- contacts: 8.0.6
- contactsinteraction: 1.13.1
- cookbook: 0.11.5
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_sharing: 1.24.0
- files_trashbin: 1.22.0
- lookup_server_connector: 1.20.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- survey_client: 4.0.0-dev.0
- suspicious_login: 10.0.0-dev.0
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- viewer: 5.0.0-dev.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- app_api: 32.0.0 (installed 32.0.0)
- circles: 32.0.0 (installed 27.0.1)
- comments: 1.22.0 (installed 1.17.0)
- dashboard: 7.12.0 (installed 7.6.0)
- encryption: 2.20.0 (installed 2.15.0)
- federation: 1.22.0 (installed 1.17.0)
- files_pdfviewer: 5.0.0-dev.0 (installed 2.8.0)
- files_reminders: 1.5.0 (installed 1.0.0)
- files_versions: 1.25.0 (installed 1.20.0)
- firstrunwizard: 5.0.0-dev.0 (installed 2.16.0)
- logreader: 5.0.0-dev.0 (installed 2.14.0)
- nextcloud_announcements: 4.0.0-dev.0 (installed 1.16.0)
- recommendations: 5.0.0-dev.0 (installed 1.5.0)
- sharebymail: 1.22.0 (installed 1.17.0)
- support: 4.0.0-dev.0 (installed 1.10.0)
- systemtags: 1.22.0 (installed 1.17.0)
- text: 6.0.1 (installed 3.8.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
- user_status: 1.12.0 (installed 1.6.0)
- weather_status: 1.12.0 (installed 1.6.0)