When I try to open from any browser (Safari, EDGE, Chrome, Brave, …) or download any documents it failed and this an error “id request: zIStrtferRGmNe3XchAY” appears.
The Basics
- Nextcloud Server version: Nextcloud Hub 9 (30.0.16)
- Operating system and version: Ubuntu 24.04
replace me
- Web server and version : Apache/2.4.58
- PHP version : PHP 8.3.6
- Is this the first time you’ve seen this error? (Yes / No): Yes
- When did this problem seem to first start? : 19/09/2025
- Installation method : AIO
- Are you using CloudfIare, mod_security, or similar? : No
Here is the log entries about this error:
OCA\Encryption\Exceptions\MultiKeyDecryptException: multikeydecrypt with share key failed:error:0407109F:rsa routines:RSA_padding_check_PKCS1_type_2:pkcs decoding error
OCA\Encryption\Exceptions\MultiKeyDecryptException: multikeydecrypt with share key failed:error:0407109F:rsa routines:RSA_padding_check_PKCS1_type_2:pkcs decoding error
Sabre\DAV\Exception\ServiceUnavailable: Encryption not ready: multikeydecrypt with share key failed:error:04065072:rsa routines:rsa_ossl_private_decrypt:padding check failed
*****
XXX.XXX.XXX.XXX - - [19/Sep/2025:09:06:15 +0000] "GET /ocs/v2.php/apps/user_status/api/v1/user_status HTTP/1.1" 200 953 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.6 Safari/605.1.15"
XXX.XXX.XXX.XXX - - [19/Sep/2025:09:08:08 +0000] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3819 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.6 Safari/605.1.15"
XXX.XXX.XXX.XXX - - [19/Sep/2025:09:10:21 +0000] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3819 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.6 Safari/605.1.15"
Here is the php config file:
<?php
<?php
$CONFIG = array (
'instanceid' => '***********',
'passwordsalt' => '***********',
'secret' => '***********',
'trusted_domains' =>
array (
0 => '***********',
1 => '***********',
),
'datadirectory' => '/var/www/ntcloud/data',
'dbtype' => 'mysql',
'version' => '30.0.16',
'overwrite.cli.url' => '***********',
'dbname' => 'ntcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_***********',
'dbpassword' => '***********',
'installed' => true,
'maintenance' => false,
'twofactor_enforced' => 'false',
'default_language' => 'fr',
'default_locale' => 'fr_FR',
'twofactor_enforced_groups' =>
array (
0 => 'Utilisateur',
),
'twofactor_enforced_excluded_groups' =>
array (
),
'app_install_overwrite' =>
array (
0 => 'end_to_end_encryption',
),
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_smtphost' => '***********',
'mail_from_address' => 'ntcloud',
'mail_domain' => '***********',
'mail_smtpport' => '25',
'theme' => '',
'loglevel' => 2,
'encryption.legacy_format_support' => true,
'encryption.key_storage_migrated' => false,
);
Any solutions for this problem, please ?
Thank you very much in advance for any help.