Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.6.2
- Operating system and version (e.g., Ubuntu 24.04):
Debian 6.1.119-1
- Web server and version (e.g, Apache 2.4.25):
apache (docker image)
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx
- PHP version (e.g, 8.3):
docker image version
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
after logout -> when trying to get a new token from keycloak
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker Community
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
After I updated my Docker containers to the latest version 30.0.6, it seems the bearer tokens are not passed to nextcloud. I tested with curl, and the tokens appear to be generated correctly (they validate).
I use the OpenID Connect user backend to get user information from a keycloak instance.
The failure only appears once you logged out (it did work for a while because i was already logged in) from nextcloud.
Steps to replicate it (hint: details matter!):
- Install new Nextcloud version 3.0.6.2 via docker
- Logout from any running explorer window
- Try to Login
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Debug no app in context RuntimeException: ignorable exception at lib/private/AppConfig.php line 1194 2025-02-14T18:21:19+00:00
0. lib/private/AppConfig.php line 1180
OC\AppConfig->loadConfig(null)
1. lib/private/AppConfig.php line 100
OC\AppConfig->loadConfigAll(
)
2. lib/private/AllConfig.php line 169
OC\AppConfig->getKeys("bruteForce")
3. lib/private/Security/Bruteforce/Throttler.php line 95
OC\AllConfig->getAppKeys("bruteForce")
4. lib/private/Security/Bruteforce/Throttler.php line 175
OC\Security\Bruteforce\Throttler->isBypassListed("83.219.182.70")
5. lib/private/Security/Bruteforce/Throttler.php line 192
OC\Security\Bruteforce\Throttler->getAttempts("83.219.182.70", "userOidcCode")
6. lib/private/Security/Bruteforce/Throttler.php line 265
OC\Security\Bruteforce\Throttler->getDelay("83.219.182.70", "userOidcCode")
7. .../AppFramework/Middleware/Security/BruteForceMiddleware.php line 52
OC\Security\Bruteforce\Throttler->sleepDelayOrThrowOnMax("83.219.182.70", "userOidcCode")
8. .../Middleware/MiddlewareDispatcher.php line 73
OC\AppFramework\Middleware\Security\BruteForceMiddleware->beforeController(OCA\UserOIDC\Controller\LoginController {}, "code")
9. lib/private/AppFramework/Http/Dispatcher.php line 106
OC\AppFramework\Middleware\MiddlewareDispatcher->beforeController(OCA\UserOIDC\Controller\LoginController {}, "code")
10. lib/private/AppFramework/App.php line 161
OC\AppFramework\Http\Dispatcher->dispatch(OCA\UserOIDC\Controller\LoginController {}, "code")
11. lib/private/Route/Router.php line 302
OC\AppFramework\App::main(
"OCA\\UserOIDC\\Controller\\LoginController",
"code",
OC\AppFramework\DependencyInjection\DIContainer {},
{_route:"user_oidc.login.code"}
)
12. lib/base.php line 1003
OC\Route\Router->match("\/apps\/user_oidc\/code")
13. index.php line 24
OC::handleRequest(
)
Debug no app in context OCA\UserOIDC\Controller\LoginController::code uses the @NoCSRFRequired annotation and should use the 2025-02-14T18:21:19+00:00
#[OCP\AppFramework\Http\Attribute\NoCSRFRequired] attribute instead
Debug no app in context OCA\UserOIDC\Controller\LoginController::code uses the @NoCSRFRequired annotation and should use the 2025-02-14T18:21:19+00:00
#[OCP\AppFramework\Http\Attribute\NoCSRFRequired] attribute instead
Debug no app in context OCA\UserOIDC\Controller\LoginController::code uses the @PublicPage annotation and should use the 2025-02-14T18:21:19+00:00
#[OCP\AppFramework\Http\Attribute\PublicPage] attribute instead
**Debug user_oidc No Bearer token** 2025-02-14T18:21:19+00:00
Debug no app in context OC_App::registerLogIn() is deprecated, please register your alternative login option using the registerAlternativeLogin() on the 2025-02-14T18:21:19+00:00
RegistrationContext in your Application class implementing the OCP\Authentication\IAlternativeLogin interface
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Interner Serverfehler
Der Server konnte die Anfrage nicht fertig stellen.
Sollte dies erneut auftreten, sende bitte die nachfolgenden technischen Einzelheiten an deinen Server-Administrator.
Weitere Details können im Server-Protokoll gefunden werden.
Weitere Informationen finden Sie in der Dokumentation ↗.
Technische Details
Entfernte Adresse: 83.....
Anfragekennung: UDBs....
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"upgrade.disable-web": true,
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"cloud.flugsportzentrum.at"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.6.2",
"overwrite.cli.url": "https:\/\/cloud.flugsportzentrum.at\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"loglevel": 0,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"skeletondirectory": "",
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 70,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\Movie",
"6": "OC\\Preview\\Krita",
"7": "OC\\Preview\\OpenDocument",
"8": "OC\\Preview\\MSOffice2003",
"9": "OC\\Preview\\MSOffice2007",
"10": "OC\\Preview\\MSOfficeDoc",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"maintenance": false,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto",
"versions_retention_obligation": "auto",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"maintenance_window_start": 1,
"allow_local_remote_servers": true,
"overwriteprotocol": "https",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"password": "***REMOVED SENSITIVE VALUE***"
},
"memcache.locking": "OC\\Memcache\\Redis",
"memcache.distributed": "OC\\Memcache\\Redis",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"forbidden_filename_characters": [
"<",
">",
":",
"\"",
"|",
"?",
"*",
"\\",
"\/"
],
"forbidden_filename_extensions": [
" ",
".",
".filepart",
".part"
],
"forbidden_filename_basenames": [
"con",
"prn",
"aux",
"nul",
"com0",
"com1",
"com2",
"com3",
"com4",
"com5",
"com6",
"com7",
"com8",
"com9",
"com\u00b9",
"com\u00b2",
"com\u00b3",
"lpt0",
"lpt1",
"lpt2",
"lpt3",
"lpt4",
"lpt5",
"lpt6",
"lpt7",
"lpt8",
"lpt9",
"lpt\u00b9",
"lpt\u00b2",
"lpt\u00b3"
],
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- announcementcenter: 7.1.0
- app_api: 4.0.6
- bruteforcesettings: 3.0.0
- calendar: 5.0.10
- cfg_share_links: 6.1.1
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- collectives: 2.16.1
- comments: 1.20.1
- contacts: 6.1.3
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- external: 5.5.2
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_external: 1.22.0
- files_fulltextsearch: 30.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- fulltextsearch: 30.0.0
- fulltextsearch_elasticsearch: 30.0.0
- groupfolders: 18.0.10
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.1.2
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- notify_push: 1.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- polls: 7.2.9
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.3
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.4
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_oidc: 6.2.1
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- encryption: 2.18.0
- photos: 3.0.2 (installed 3.0.2)
- side_menu: 4.0.1 (installed 4.0.1)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
added the number back and the login fails again 
test with valid Swiss and German number in international format works… the above number should formally pass the NANP (north america numbering plan) but seems there is some logic in the check I have to review…