Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
AIO v10.5.0
- Operating system and version (e.g., Ubuntu 24.04):
TrueNAS Scale 24.10.2
- Web server and version (e.g, Apache 2.4.25):
Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
PFSense HAProxy 2.8.3-86e043a
- PHP version (e.g, 8.3):
whatever AIO is running
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
fresh install using the docker run in the reverse proxy section
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
my domain has DNS through Cloudflare
Summary of the issue you are facing:
Open Nextcloud button just refreshes the container page
Steps to replicate it (hint: details matter!):
- Install AIO with docker run command on reverse proxy page
- Trying to run AIO I get the AIO Login- The login is blocked since Nextcloud i running.
- docker stop nextcloud-aio-apache
- Login with the passphrase
- docker start nextcloud-aio-apache
- Now that all the containers are running click button open nextcloud
- Nothing happens the container page is reloaded
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
2025-02-07T01:09:12.388023674Z Connection to nextcloud-aio-database (172.16.6.4) 5432 port [tcp/postgresql] succeeded!
2025-02-07T01:09:12.388976031Z + '[' -f /dev-dri-group-was-added ']'
2025-02-07T01:09:12.389673564Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2025-02-07T01:09:12.390732264Z + '[' -n '' ']'
2025-02-07T01:09:12.390784260Z + set +x
2025-02-07T01:09:12.412702510Z Enabling Imagick...
2025-02-07T01:09:14.298816448Z WARNING: opening from cache https://dl-cdn.alpinelinux.org/alpine/v3.21/main: No such file or directory
2025-02-07T01:09:14.298871080Z WARNING: opening from cache https://dl-cdn.alpinelinux.org/alpine/v3.21/community: No such file or directory
2025-02-07T01:09:14.361103124Z Connection to nextcloud-aio-redis (172.16.6.5) 6379 port [tcp/redis] succeeded!
2025-02-07T01:09:14.490789116Z Initializing nextcloud 30.0.5.1 ...
2025-02-07T01:09:21.076714589Z Initializing finished
2025-02-07T01:09:21.076769867Z New Nextcloud instance.
2025-02-07T01:09:21.082251011Z Installing with pgsql database
2025-02-07T01:09:21.082417921Z Starting Nextcloud installation...
2025-02-07T01:10:01.365590844Z Nextcloud was successfully installed
2025-02-07T01:10:01.943027853Z - Repair MySQL collation
2025-02-07T01:10:01.943089604Z - Not a mysql database -> nothing to do
2025-02-07T01:10:01.943132690Z - Clean tags and favorites
2025-02-07T01:10:01.945242538Z - 0 tags of deleted users have been removed.
2025-02-07T01:10:01.951773173Z - 0 tags for delete files have been removed.
2025-02-07T01:10:01.952093616Z - 0 tag entries for deleted tags have been removed.
2025-02-07T01:10:01.952656653Z - 0 tags with no entries have been removed.
2025-02-07T01:10:01.952685924Z - Repair invalid shares
2025-02-07T01:10:01.955826498Z - Move .step file of updater to backup location
2025-02-07T01:10:01.955856978Z - Add move avatar background job
2025-02-07T01:10:01.955887791Z - Add background job
2025-02-07T01:10:01.980330955Z - Add preview cleanup background jobs
2025-02-07T01:10:02.002767785Z - Migrate oauth2_clients table to nextcloud schema
2025-02-07T01:10:02.273120846Z - Update the oauth2_access_tokens table schema.
2025-02-07T01:10:02.273169676Z - Update the oauth2_clients table schema.
2025-02-07T01:10:02.717879362Z - Delete clients (and their related access tokens) with the redirect_uri starting with oc:// or ending with *
2025-02-07T01:10:02.721495025Z - Repair language codes
2025-02-07T01:10:02.721526372Z - Add log rotate job
2025-02-07T01:10:02.735234473Z - Clear frontend caches
2025-02-07T01:10:02.735629743Z - Image cache cleared
2025-02-07T01:10:02.836168233Z - JS cache cleared
2025-02-07T01:10:02.836206787Z - Clear every generated avatar
2025-02-07T01:10:02.836231962Z - Add preview background cleanup job
2025-02-07T01:10:02.840517304Z - Queue a one-time job to cleanup old backups of the updater
2025-02-07T01:10:02.844267127Z - Cleanup invalid photocache files for carddav
2025-02-07T01:10:02.844301528Z - Add background job to cleanup login flow v2 tokens
2025-02-07T01:10:02.848095699Z - Remove potentially over exposing share links
2025-02-07T01:10:02.848138009Z - No need to remove link shares.
2025-02-07T01:10:02.848163167Z - Clear access cache of projects
2025-02-07T01:10:02.848175904Z - Reset generated avatar flag
2025-02-07T01:10:02.848186052Z - Keep legacy encryption enabled
2025-02-07T01:10:02.848207574Z - Check encryption key format
2025-02-07T01:10:02.848222370Z - Remove old dashboard app config data
2025-02-07T01:10:02.848233585Z - Add job to cleanup the bruteforce entries
2025-02-07T01:10:02.851958771Z - Queue a one-time job to check for user uploaded certificates
2025-02-07T01:10:02.852003923Z - Repair DAV shares
2025-02-07T01:10:02.852018441Z - Add background job to set the lookup server share state for users
2025-02-07T01:10:02.855604522Z - Add token cleanup job
2025-02-07T01:10:02.867254158Z - Clean up abandoned apps
2025-02-07T01:10:02.869343972Z - Add possibly missing system config
2025-02-07T01:10:02.869438051Z - Add AI tasks cleanup jobs
2025-02-07T01:10:02.897667067Z - Queue a job to generate metadata
2025-02-07T01:10:02.902588999Z - migrate lazy config values
2025-02-07T01:10:02.905431266Z - Cache logo dimension to fix size in emails on Outlook
2025-02-07T01:10:02.905564180Z - Theming is not used to provide a logo
2025-02-07T01:10:02.905639113Z - Remove legacy ".ocdata" file
2025-02-07T01:10:02.905688132Z - Add cleanup-deleted-users background job
2025-02-07T01:10:02.911172029Z - AppAPI Daemons configuration GPU params update
2025-02-07T01:10:02.914548722Z - Daemons configuration GPU params updated: 0
2025-02-07T01:10:02.914642134Z - Upgrading Circles App
2025-02-07T01:10:02.956302868Z - Fix component of birthday calendars
2025-02-07T01:10:02.959563185Z - 0 birthday calendars updated.
2025-02-07T01:10:02.959637024Z - Regenerating birthday calendars to use new icons and fix old birthday events without year
2025-02-07T01:10:02.959666137Z - Adding background jobs to regenerate birthday calendar
2025-02-07T01:10:02.985464321Z - Fix broken values of calendar objects
2025-02-07T01:10:02.998879240Z 0 [>---------------------------]
2025-02-07T01:10:02.999025938Z - Registering building of calendar search index as background job
2025-02-07T01:10:03.000943170Z - Add background job
2025-02-07T01:10:03.024275561Z - Register building of social profile search index as background job
2025-02-07T01:10:03.026232289Z - Registering background jobs to update cache for webcal calendars
2025-02-07T01:10:03.027474367Z - Added 0 background jobs to update webcal calendars
2025-02-07T01:10:03.027506231Z - Registering building of calendar reminder index as background job
2025-02-07T01:10:03.028016293Z - Add background job
2025-02-07T01:10:03.055263286Z - Clean up orphan event and contact data
2025-02-07T01:10:03.056795844Z - 0 events without a calendar have been cleaned up
2025-02-07T01:10:03.058816934Z - 0 properties without an events have been cleaned up
2025-02-07T01:10:03.061249258Z - 0 changes without a calendar have been cleaned up
2025-02-07T01:10:03.061933641Z - 0 cached events without a calendar subscription have been cleaned up
2025-02-07T01:10:03.062940065Z - 0 changes without a calendar subscription have been cleaned up
2025-02-07T01:10:03.064999295Z - 0 contacts without an addressbook have been cleaned up
2025-02-07T01:10:03.065549964Z - 0 properties without a contact have been cleaned up
2025-02-07T01:10:03.066822327Z - 0 changes without an addressbook have been cleaned up
2025-02-07T01:10:03.066865452Z - Remove activity entries of private events
2025-02-07T01:10:03.086933984Z - Removed 0 activity entries
2025-02-07T01:10:03.087000445Z - Clean up old calendar subscriptions from deleted users that were not cleaned-up
2025-02-07T01:10:03.087385617Z 0 [->--------------------------]
2025-02-07T01:10:03.087422618Z - 0 calendar subscriptions without an user have been cleaned up
2025-02-07T01:10:03.087436545Z - Remove invalid object properties
2025-02-07T01:10:03.088970001Z - 0 invalid object properties removed.
2025-02-07T01:10:03.089004157Z - Fix the share type of guest shares when migrating from ownCloud
2025-02-07T01:10:03.089017574Z - Copy the share password into the dedicated column
2025-02-07T01:10:03.089027974Z - Set existing shares as accepted
2025-02-07T01:10:03.089048572Z - Update OAuth token expiration times
2025-02-07T01:10:03.089597446Z - init metadata
2025-02-07T01:10:03.090391604Z - Switches from default updater server to the customer one if a valid subscription is available
2025-02-07T01:10:03.103989710Z - Send an admin notification if monthly report is disabled
2025-02-07T01:10:03.126104654Z - Force-reset all Text document sessions
2025-02-07T01:10:03.126164638Z - Initialize migration of background images from dashboard to theming app
2025-02-07T01:10:03.138763790Z - Add background job to check for backup codes
2025-02-07T01:10:03.144110088Z - Populating added database structures for workflows
2025-02-07T01:10:03.164953437Z Applying default settings...
2025-02-07T01:10:03.673607016Z System config value loglevel set to integer 2
2025-02-07T01:10:04.204090466Z System config value log_type set to string file
2025-02-07T01:10:04.727241271Z System config value logfile set to string /var/www/html/data/nextcloud.log
2025-02-07T01:10:05.268160323Z System config value log_rotate_size set to integer 10485760
2025-02-07T01:10:05.929547657Z admin_audit 1.20.0 enabled
2025-02-07T01:10:06.500829429Z Config value 'logfile' for app 'admin_audit' is now set to '/var/www/html/data/audit.log', stored as mixed in fast cache
2025-02-07T01:10:07.024449688Z System config value log.condition => apps => 0 set to string admin_audit
2025-02-07T01:10:07.038825185Z Applying preview settings...
2025-02-07T01:10:07.553211627Z System config value preview_max_x set to integer 2048
2025-02-07T01:10:08.082120330Z System config value preview_max_y set to integer 2048
2025-02-07T01:10:08.617593159Z System config value jpeg_quality set to integer 60
2025-02-07T01:10:09.207083838Z Config value 'jpeg_quality' for app 'preview' is now set to '60', stored as mixed in fast cache
2025-02-07T01:10:09.732176967Z System config value enabledPreviewProviders deleted
2025-02-07T01:10:10.255929242Z System config value enabledPreviewProviders => 1 set to string OC\Preview\Image
2025-02-07T01:10:10.794197318Z System config value enabledPreviewProviders => 2 set to string OC\Preview\MarkDown
2025-02-07T01:10:11.325242356Z System config value enabledPreviewProviders => 3 set to string OC\Preview\MP3
2025-02-07T01:10:11.861568860Z System config value enabledPreviewProviders => 4 set to string OC\Preview\TXT
2025-02-07T01:10:12.427738822Z System config value enabledPreviewProviders => 5 set to string OC\Preview\OpenDocument
2025-02-07T01:10:12.965264435Z System config value enabledPreviewProviders => 6 set to string OC\Preview\Movie
2025-02-07T01:10:13.505441057Z System config value enabledPreviewProviders => 7 set to string OC\Preview\Krita
2025-02-07T01:10:14.056966005Z System config value enable_previews set to boolean true
2025-02-07T01:10:14.074394267Z Applying other settings...
2025-02-07T01:10:14.887129280Z Adding additional fs_storage_path_prefix index to the oc_filecache table, this can take some time...
2025-02-07T01:10:15.178062114Z oc_filecache table updated successfully.
2025-02-07T01:10:15.178164813Z Adding additional systag_by_objectid index to the oc_systemtag_object_mapping table, this can take some time...
2025-02-07T01:10:15.449075604Z oc_systemtag_object_mapping table updated successfully.
2025-02-07T01:10:16.018537226Z System config value upgrade.disable-web set to boolean true
2025-02-07T01:10:16.561910000Z System config value mail_smtpmode set to string smtp
2025-02-07T01:10:17.092892418Z System config value trashbin_retention_obligation set to string auto, 30
2025-02-07T01:10:17.624673148Z System config value versions_retention_obligation set to string auto, 30
2025-02-07T01:10:18.153717319Z System config value activity_expire_days set to integer 30
2025-02-07T01:10:18.681538912Z System config value simpleSignUpLink.shown set to boolean false
2025-02-07T01:10:19.213924190Z System config value share_folder set to string /Shared
2025-02-07T01:10:27.019983478Z deck 1.14.3 installed
2025-02-07T01:10:27.104379809Z deck enabled
2025-02-07T01:10:28.547727843Z twofactor_totp 12.0.0-dev enabled
2025-02-07T01:10:30.348226840Z tasks 0.16.1 installed
2025-02-07T01:10:30.358821847Z tasks enabled
2025-02-07T01:10:35.504355745Z calendar 5.0.9 installed
2025-02-07T01:10:35.513926312Z calendar enabled
2025-02-07T01:10:37.737916586Z contacts 6.1.3 installed
2025-02-07T01:10:37.753918968Z contacts enabled
2025-02-07T01:10:41.003264969Z notes 4.11.0 installed
2025-02-07T01:10:41.010403998Z notes enabled
2025-02-07T01:10:42.633359615Z Applying one-click-instance settings...
2025-02-07T01:10:43.144514919Z System config value one-click-instance set to boolean true
2025-02-07T01:10:43.675585066Z System config value one-click-instance.user-limit set to integer 100
2025-02-07T01:10:44.207793825Z System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
2025-02-07T01:10:44.733859695Z support already enabled
2025-02-07T01:10:44.746174538Z Adjusting log files...
2025-02-07T01:10:45.276865639Z System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
2025-02-07T01:10:45.805041903Z System config value logfile set to string /var/www/html/data/nextcloud.log
2025-02-07T01:10:46.343093324Z Config value were not updated
2025-02-07T01:10:46.889887087Z System config value updatedirectory set to string /nc-updater
2025-02-07T01:10:47.449887884Z System config value maintenance_window_start set to integer 100
2025-02-07T01:10:47.463777134Z Applying network settings...
2025-02-07T01:10:47.993812718Z System config value allow_local_remote_servers set to boolean true
2025-02-07T01:10:48.539061082Z System config value davstorage.request_timeout set to integer 3600
2025-02-07T01:10:49.081726135Z System config value trusted_domains => 1 set to string cloud.mydomain.com
2025-02-07T01:10:49.637556493Z System config value overwrite.cli.url set to string https://cloud.mydomain.com/
2025-02-07T01:10:50.185846842Z System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
2025-02-07T01:10:50.726727048Z System config value htaccess.RewriteBase set to string /
2025-02-07T01:10:51.258691113Z .htaccess has been updated
2025-02-07T01:10:51.789536138Z System config value dbpersistent set to boolean false
2025-02-07T01:10:52.310882101Z System config value auth.bruteforce.protection.enabled set to boolean true
2025-02-07T01:10:52.829612463Z System config value ratelimit.protection.enabled set to boolean true
2025-02-07T01:10:53.382025441Z System config value files_external_allow_create_new_local set to boolean false
2025-02-07T01:10:54.617344297Z nextcloud-aio 0.7.0 enabled
2025-02-07T01:10:57.615308845Z Connection to nextcloud-aio-database (172.16.6.4) 5432 port [tcp/postgresql] succeeded!
2025-02-07T01:10:59.648682065Z now
2025-02-07T01:10:59.648760696Z -------------------------------
2025-02-07T01:10:59.648786303Z 2025-02-07 01:10:59.647834+00
2025-02-07T01:10:59.648836836Z (1 row)
2025-02-07T01:10:59.648859427Z
2025-02-07T01:10:59.658027031Z + '[' -f /dev-dri-group-was-added ']'
2025-02-07T01:10:59.658360197Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2025-02-07T01:10:59.659071851Z + '[' -n '' ']'
2025-02-07T01:10:59.659110511Z + set +x
2025-02-07T01:10:59.680224538Z Connection to nextcloud-aio-redis (172.16.6.5) 6379 port [tcp/redis] succeeded!
2025-02-07T01:11:01.856687187Z Applying one-click-instance settings...
2025-02-07T01:11:02.403563452Z System config value one-click-instance set to boolean true
2025-02-07T01:11:02.960982810Z System config value one-click-instance.user-limit set to integer 100
2025-02-07T01:11:03.526319614Z System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
2025-02-07T01:11:04.084763794Z support already enabled
2025-02-07T01:11:04.099282421Z Adjusting log files...
2025-02-07T01:11:04.644321808Z System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
2025-02-07T01:11:05.199657799Z System config value logfile set to string /var/www/html/data/nextcloud.log
2025-02-07T01:11:05.753331949Z Config value were not updated
2025-02-07T01:11:06.305038243Z System config value updatedirectory set to string /nc-updater
2025-02-07T01:11:06.853133823Z System config value maintenance_window_start set to integer 100
2025-02-07T01:11:06.866740589Z Applying network settings...
2025-02-07T01:11:07.408583888Z System config value allow_local_remote_servers set to boolean true
2025-02-07T01:11:07.947769162Z System config value davstorage.request_timeout set to integer 3600
2025-02-07T01:11:08.490997342Z System config value trusted_domains => 1 set to string cloud.mydomain.com
2025-02-07T01:11:09.025858615Z System config value overwrite.cli.url set to string https://cloud.mydomain.com/
2025-02-07T01:11:09.584972173Z System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
2025-02-07T01:11:10.143514725Z System config value htaccess.RewriteBase set to string /
2025-02-07T01:11:10.685119220Z .htaccess has been updated
2025-02-07T01:11:11.234588546Z System config value dbpersistent set to boolean false
2025-02-07T01:11:11.765242286Z System config value auth.bruteforce.protection.enabled set to boolean true
2025-02-07T01:11:12.297955793Z System config value ratelimit.protection.enabled set to boolean true
2025-02-07T01:11:12.827004135Z System config value files_external_allow_create_new_local set to boolean false
2025-02-07T01:11:17.307534325Z notify_push 1.0.0 installed
2025-02-07T01:11:17.317450891Z notify_push enabled
2025-02-07T01:11:17.899563927Z System config value trusted_proxies => 0 set to string 127.0.0.1
2025-02-07T01:11:18.430172227Z System config value trusted_proxies => 1 set to string ::1
2025-02-07T01:11:18.997530587Z System config value trusted_proxies => 10 set to string 172.16.6.0/16
2025-02-07T01:11:19.565386307Z Config value 'base_endpoint' for app 'notify_push' is now set to 'https://cloud.mydomain.com/push', stored as mixed in fast cache
2025-02-07T01:11:19.579038076Z + echo nextcloud-aio-collabora
2025-02-07T01:11:19.579116387Z + grep -q 'nextcloud-.*-collabora'
2025-02-07T01:11:19.580507390Z + COLLABORA_HOST=cloud.mydomain.com
2025-02-07T01:11:19.580539670Z + set +x
2025-02-07T01:11:25.625872141Z richdocuments 8.5.3 installed
2025-02-07T01:11:25.643723822Z richdocuments enabled
2025-02-07T01:11:26.256866897Z Config value 'wopi_url' for app 'richdocuments' is now set to 'https://cloud.mydomain.com/', stored as mixed in fast cache
2025-02-07T01:11:26.951335982Z No ipv6-address found for cloud.mydomain.com.
2025-02-07T01:11:27.512526161Z Config value 'wopi_allowlist' for app 'richdocuments' is now set to '96.244.131.77,127.0.0.1/8,192.168.0.0/16,172.16.0.0/12,10.0.0.0/8,fd00::/8,::1', stored as mixed in fast cache
2025-02-07T01:11:28.072650605Z System config value enabledPreviewProviders => 0 set to string OC\Preview\Imaginary
2025-02-07T01:11:28.621265374Z System config value enabledPreviewProviders => 23 set to string OC\Preview\ImaginaryPDF
2025-02-07T01:11:29.164124613Z System config value preview_imaginary_url set to string http://nextcloud-aio-imaginary:9000
2025-02-07T01:11:29.705496416Z System config value preview_imaginary_key set to string f1eeaceddd7cb07d227121b9f23681f07cb60f03bc724084
2025-02-07T01:11:30.825865640Z app_api 4.0.5 disabled
2025-02-07T01:11:33.026948259Z whiteboard 1.0.5 installed
2025-02-07T01:11:33.045334312Z whiteboard enabled
2025-02-07T01:11:33.625782205Z Config value 'collabBackendUrl' for app 'whiteboard' is now set to 'https://cloud.mydomain.com/whiteboard', stored as mixed in fast cache
2025-02-07T01:11:34.172841071Z Config value 'jwt_secret_key' for app 'whiteboard' is now set to '6616a28d96c8c8609bbd0214e4881aa310c98cbcec95522a', stored as mixed in fast cache
2025-02-07T01:11:34.213338654Z + '[' true = true ']'
2025-02-07T01:11:34.213414833Z + '[' 11000 = 443 ']'
2025-02-07T01:11:34.213430779Z + set +x
2025-02-07T01:11:35.523987518Z Waiting for Apache to become available...
2025-02-07T01:11:35.738751207Z [07-Feb-2025 01:11:35] NOTICE: fpm is running, pid 211
2025-02-07T01:11:35.738787659Z [07-Feb-2025 01:11:35] NOTICE: ready to handle connections
2025-02-07T01:11:50.527504707Z Connection to nextcloud-aio-apache (172.16.6.10) 11000 port [tcp/*] succeeded!
2025-02-07T01:11:50.531205548Z Activating Collabora config...
2025-02-07T01:11:51.086711728Z ✓ Reset callback url autodetect
2025-02-07T01:11:51.086780948Z Checking configuration
2025-02-07T01:11:51.086800577Z 🛈 Configured WOPI URL: https://cloud.mydomain.com
2025-02-07T01:11:51.086855937Z 🛈 Configured public WOPI URL: https://cloud.mydomain.com
2025-02-07T01:11:51.086877573Z 🛈 Configured callback URL:
2025-02-07T01:11:51.086896118Z
2025-02-07T01:11:51.385403100Z ✓ Fetched /hosting/discovery endpoint
2025-02-07T01:11:51.385709361Z Failed to fetch discovery endpoint from https://cloud.mydomain.com
2025-02-07T01:11:51.385740494Z Call to a member function xpath() on false
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list
(if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted text
formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.