See the support template as follows for what we’d need to see in order to troubleshoot, the CPanel logs are rarely useful . Anything you can’t access directly will likely need to be obtained via your webhost.
Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home users. If you’re running a business, get help on portal.nextcloud.com so we can make sure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Remember, the below information may be requested if it isn’t supplied; for fastest response please provide as much as you can
Please delete everything above when creating your topic and provide the following:
Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
-
-
-
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE