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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.3
- Operating system and version (e.g., Ubuntu 24.04):
Opensuse Tumbleweed20251007
- Web server and version (e.g, Apache 2.4.25):
- apache 2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx 1.13.1
- PHP version (e.g, 8.3):
8.4.20
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
after updating the ONLYOFFICE app
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Manual update in the admin web-ui of nextcloud
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Nextcloud version:
Nextcloud Hub 26 Winter (33.0.3)
Openening an documents results in the open screen (gray bars) hanging. After the timeout the error “The connection is too slow, some of the components could not be loaded. Please reload the page.” is displayed.
In the network inspector side-bar (firefox, ctrl-I), the following error message is displayed:
Loading failed for the with source "https://myserver.org/nextcloud/apps/documentserver_community/sdkjs/common/AllFonts.js".
This file indeed does not exist in the docker image. Removing the plugin and reinstalling does not resolve the issue.
Steps to replicate it (hint: details matter!):
-
Update/install/re-install onlyoffice app version 10.1.0
-
Open docx file
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
TypeErrorOCA\Onlyoffice\AppConfig::__construct(): Argument #2 ($appConfig) must be of type OCP\IAppConfig, OC\AllConfig given, called in /var/www/html/custom_apps/documentserver_community/lib/AppInfo/Application.php on line 78
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Loading failed for the <script> with source “https://myserver.org/nextcloud/apps/documentserver_community/sdkjs/common/AllFonts.js”.
Web server / Reverse Proxy
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": { "htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu", "apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"upgrade.disable-web": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": {
"0": "sheep-h2p",
"2": "myserver.org"
},
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"overwritehost": "myserver.org",
"overwriteprotocol": "https",
"overwrite.cli.url": "https:\/\/myserver.org\/nextcloud",
"overwritewebroot": "\/nextcloud",
"allow_local_remote_servers": true,
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.3.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"loglevel": 2,
"maintenance": false,
"app_install_overwrite": [
"documentserver_community",
"files_markdown"
],
"memories.db.triggers.fcu": true,
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"preview_max_x": 1024,
"preview_max_y": 1024,
"memories.gis_type": 1,
"enabledPreviewProviders": [
"OC\\Preview\\Image",
"OC\\Preview\\Movie"
]
}
}
Apps
The output of occ app:list (if possible).